General Manager – Entertainment Center experience required

Complete Playground is a dynamic indoor play facility dedicated to providing a safe, exciting, and memorable experience for children and families. We are passionate about fostering play, learning, and creativity in a fun-filled environment.

Position Summary:

We are seeking an experienced and enthusiastic General Manager to lead our team and oversee daily operations. The ideal candidate will be a hands-on leader who ensures smooth operation, excellent customer service, and high standards in safety and cleanliness. This role will include managing staff, coordinating events, and driving business development.

Responsibilities:

• Oversee day-to-day operations, ensuring a safe, clean, and welcoming environment.
• Recruit, train, and manage a team of staff, including play supervisors, receptionists, and cleaning personnel.
• Develop and execute strategies to meet revenue and attendance goals.
• Ensure compliance with safety standards and procedures.
• Handle customer inquiries, concerns, and feedback promptly and professionally.
• Coordinate special events, birthday parties, and other group bookings.
• Monitor inventory levels, order supplies, and manage vendor relationships.
• Track and report on key performance metrics, including customer satisfaction, attendance, and revenue.

Qualifications:

• 3+ years of management experience, preferably in a family entertainment, hospitality, or similar setting.
• Strong leadership and team-building skills.
• Excellent communication, problem-solving, and customer service skills.
• Ability to manage budgets and drive revenue.
• Understanding of safety standards, especially in environments with children.
• Flexible availability, including weekends and holidays.