Patient Care Executive

Company Overview

JOGO Health Pvt Ltd is a leading digital healthcare organization specializing in EMG Biofeedback. As a US-based multinational company, JOGO operates in India, the USA, Canada, Malaysia, and soon in the UAE. Known for its innovation and excellence, JOGO holds the world’s first JCI accreditation for a digital clinic. With FDA clearance and partnerships with esteemed institutions like Harvard Medical School, JOGO offers ample research opportunities and is headquartered in Chennai.

Job Overview

JOGO Health Pvt Ltd is seeking a dedicated Patient Care Executive to join our team in Chennai. This full-time, mid-level position requires a professional who can handle patient interactions and contribute to patient conversion. The role demands excellent communication, problem-solving abilities, and cross-functional collaboration to ensure a seamless patient experience within our digital health services.

Qualifications And Skills

• Strong communication skills to effectively interact with patients and provide necessary information and support.
• Exceptional problem-solving skills to address and resolve patient issues promptly and efficiently.
• Proven experience in inside sales techniques.
• Genuine empathy to understand and respond to patient needs fostering patient satisfaction and trust.
• Excellent interpersonal skills to build and maintain strong relationships with patients and team members.
• Customer service expertise to ensure patient needs are met with professionalism and care.
• Proficiency in multiple languages to communicate with diverse patient groups effectively (Tamil, English & Hindi – Mandatory)
• Competency with computers and digital tools to manage patient data and communication systems proficiently.

Roles And Responsibilities

• Provide comprehensive patient support through effective communication and empathetic interactions.
• Assist with inside sales processes by introducing healthcare services to potential clients and converting leads.
• Address patient concerns and queries efficiently, ensuring a smooth patient journey.
• Collaborate with clinical and administrative teams to enhance patient experience and service delivery.
• Utilize digital tools to manage and update patient information and service interactions regularly.
• Participate in training and development sessions to stay updated with healthcare processes and technologies.
• Prepare & maintain reports and document patient feedback.