Technical Implementation Coordinator

The Technical Implementation Coordinator partners with Verisma and client technical departments and is responsible for the implementation of technical systems required for new and existing client implementations. This position oversees and supports multiple client implementation projects simultaneously, handling integration of technical systems, software, hardware and solutions. This individual reviews external clients’ product demands, develops project plans and ensures that implementations are completed on time and meet client expectations. This position occasionally partners with sales to provide support with scoping projects and developing proposals. Technical Implementation Coordinator requires a solid product technical knowledge, attention to detail, versatility, and an enthusiasm for client success.

Duties & Responsibilities

• Build, modify and customize client software solutions for multiple projects according to specific requirements
• Build and deliver multiple client software solutions on schedule with high quality from kick-off to launch
• Regularly meet and consult with IT and Technical Implementation Manager to collaborate on solutions
• Ensure implementations meet client specific requirements
• Support implementation team with new client launches
• Develop detailed implementation plans, considering timelines, resource allocation, and potential risks
• Responsible for setting up integrations supported through clients’ EMR and Verisma systems and tools
• Facilitate virtual testing and various working sessions for clients and employees as needed or required
• Support Technical Implementation Manager with discovery and deployment of technical solutions
• Implement and monitor quality assurance processes to ensure the delivered technical solutions meet established standards and specifications
• Serve as a liaison between technical teams and non-technical stakeholders, translating complex technical concepts into easily understandable language
• Contribute to continuous process improvements within the team
• Participate in regularly scheduled Product Management calls/meetings to contribute valuable client feedback on Verisma products and services
• Maintain positive relationships with internal Verisma management team, clients, and requestors
• Live by and promote Verisma company values
• Performs other duties, as assigned, to ensure effective operation of the department and the company

Minimum Qualifications

• HS Diploma or equivalent, required
• Bachelor’s degree in a relevant technical field (Computer Science, Information Technology, etc.) or equivalent work experience
• Solid product technical knowledge, attention to detail, versatility, and enthusiasm for client success
• The ability to translate customer technical and business requirements into software functionality changes and modifications, and know how to facilitate them
• Prior experience / education in Health Information, preferred
• Strong logic & problem-solving skills and attention to detail
• Natural curiosity and personal drive to find creative solutions to complex problems
• Ability to work effectively and independently in high volume & fast-paced environments
• Desire to improve process to create sustainable robust systems
• Advanced Microsoft Excel skills required
• Exceptional interpersonal skills and capacity to build effective relationships with co-workers, clients, and requestors
• A strong understanding of enterprise software products and the ability to speak fluently about software products to non-technical users and customers
• Strong level of patience to resolve issues
• Ability to travel up to 25%

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