Call Center Representative
Job Description
Department: Iris Comm Lab
Location: Tampa, FL
Compensation: $850 – $1,150 / week
Description
About Iris Comm Lab
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.
Job SummaryWe are seeking an enthusiastic and dedicated Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a crucial role in enhancing customer satisfaction by providing exceptional support over the phone. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and guiding them through our products and services.
Job: On site
Location: Tampa, FL
Pay Range: $850- $1150 per week
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services to customers.
- Document and track customer interactions in our CRM system.
- Resolve customer complaints effectively and efficiently.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to handle a high volume of calls and multitask effectively.
- Familiarity with CRM systems and practices is a plus.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.