Call Center Agent
Job Description
Department: Singnala
Location: Las Vegas, NV
Compensation: $17.50 – $26.00 / hour
Description
Call Center Agent Job Description
Location: Las Vegas, NV
Overview:
Singnala We are seeking a dedicated and enthusiastic Call Center Agent to join our growing team. In this fast-paced and dynamic role, you will be the first point of contact for our customers, providing exceptional service while addressing their inquiries, concerns, and requests. Our Call Center Agents play a crucial role in representing our company’s values and mission, ensuring that every interaction leaves a positive impression.
Key Responsibilities
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and accurate manner.
- Provide product and service information to customers, helping them understand their options.
- Resolve customer complaints and issues by identifying the cause and implementing solutions effectively.
- Maintain detailed and accurate records of customer interactions in the database.
- Follow up on customer interactions to ensure satisfaction and resolution of any outstanding issues.
- Meet and exceed monthly performance targets, including call handling time and customer satisfaction scores.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Strong communication skills, both verbal and written, with a friendly and professional tone.
- Ability to multitask and manage time effectively while handling inbound and outbound calls.
- Proficiency in using computer systems and call center technology, including CRM software.
- Demonstrated problem-solving skills and the ability to work under pressure.
Benefits
Benefits:
- Competitive salary: $17.50 – $26.00 hourly (based on experience).
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Professional development and growth opportunities.