Digital Communications Officer

FTE: 1.0 (35 hours per week)

Term: Open

Closing date: 13 January 2025

The University of Strathclyde is a leading international technological university, with a worldwide student population, and it is committed to providing a first-class experience to its students. Our students expect to be able to use their own devices, and to have a consistent user experience and seamless user journey. It is now accepted that most students will have a smart phone when they join the University, making the continued provision of a comprehensive and accessible app development service essential to ensuring students can make the most of their time at Strathclyde. An exciting opportunity has arisen for an experienced Digital Communications Officer to lead the digital communications work of the Collaboration Services (CS) team, including the Mobile App Development Service, responsible for StrathApp, the University’s corporate App for students and staff.

Skills

We are seeking to appoint a candidate with a proven track record in digital communications, with skillsets in the following areas:

• Development of high-quality mixed-mode digital content that is innovative and engaging for a student audience.
• Management of StrathApp digital communication channels e.g., PUSH notifications, promotions, stories
• Stakeholder engagement and onboarding for the continuous improvement and innovation of digital communications for large-scale IT systems, including the Mobile App Development Service and its ecosystem of apps.
• Elicitation of requirements through stakeholder engagement activities to ensure powerful customer voice in technical documentation for developers. Experience of Agile development methods would be highly advantageous.
• Marketing and events management, including agile planning groups and student co-creation teaching activities.

As the team’s Digital Communication Officer, you will have a proven track record of working efficiently and effectively, as part of a multi-disciplinary team, to identify gaps and enhance services for IT systems users.

You will assess and interpret patterns of user communication and engagement to highlight opportunities for enhancement of IT services and systems. You will ensure the smooth running of communications for the Mobile App Development Service, by managing all StrathApp content and communication requests from university stakeholders. You will demonstrate a broad range of digital marketing and communications skills and have specialist understanding of student user journeys, Voice of the Customer, and Agile project management techniques. This role would suit an applicant with experience of the Scrum Master role.

The Role

• As Digital Communications Officer for the Mobile App Development Service: successfully manage, support, and enhance both StrathApp and wider digital communications channels for the Collaboration Services team. A key first task will be the creation of a digital community for the growing eco system of apps within the University (e.g., Strath Union, StrathReps, catering, Strath Sport, etc.).
• As the CS team’s Digital Communications specialist, advise on improvements to digital services, IT systems and related business processes.
• Supervise student placement/project assistants, playing a key role in Student Co-creation activities.
• Be the institution’s leading champion for App Digital Communications working alongside colleagues in ISD, Student Experience, Marketing & Development Services, Education Enhancement, and Strath Union to define and implement a Student Digital Communications Strategy
• With the team, ensure compliance with university policy and wider legislation on Branding, University Values, the commercial app stores (Google, Apple), Digital Accessibility, Privacy & Electronic Communication Regulations (PECR) and General Data Protection Regs (GDPR). Benefits
• In return, you will receive ‘on-the-job’ training, a generous holiday package and be eligible to subscribe to a variety of schemes associated with being an employee of the University.

Interviews are scheduled to take place on 23 January 2025.

For informal enquiries, please contact Donna Brawley, Collaboration Services Manager at [email protected]

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