Call Center Agent

We are seeking a dynamic and dedicated Call Center Agent to join our team in providing exceptional customer service and support. In this role, you will be the first point of contact for our customers and play a vital role in creating a positive experience. Your primary responsibility will be to assist customers with their inquiries, resolve any issues they may encounter, and ensure their satisfaction with our products and services.

Pay

$19.50 – $31.00 per hour

Job

Full time

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide accurate information and assist customers with their queries related to products and services.
• Document customer interactions and maintain detailed logs of communications in the system.
• Resolve customer complaints and issues promptly and efficiently.
• Collaborate with team members to improve overall customer satisfaction.
• Upsell and cross-sell products and services when appropriate to enhance the customer experience.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking skills.
• Ability to work in a fast-paced environment and handle stressful situations.
• Proficiency in using computers and handling customer relationship management (CRM) software.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.