Information Technology Support Specialist

HTM, the largest independent property management company in Niseko, Hokkaido is looking for an IT Support professional to join our IT team.

Niseko Resort is thriving international alpine destination. Famous worldwide for its snow, food and jet set clientele it is an amazing opportunity to grow your skills and experience, and spending your days off making the most of the resort.

Our purpose is to make an ongoing contribution to Niseko resort, our staff, our customers and the community. We value professionalism and honesty in everything we do and all who we work with.

We are looking for a passionate IT professional to become an important part of our team. Junior and experienced applicants are all welcome – any applicant with the required skill base and enthusiasm to learn will be favorably considered.

If you want to be part of a hardworking dynamic team in this special part of the world we would love to hear from you.

Main responsibilities include;

1. IT systems operation management

• Helpdesk support for PC, Windows/Mac, software, network, printers, etc
• Building and configuring PCs/Macs
• User account management
• Communicating with 3rd party help desks in case of system trouble.

2. IT support for holiday guests

• Troubleshooting Wi-Fi issues
• Simple IT troubleshooting support for guests

3. Supplier communication and management

• Sourcing of new IT equipment

Knowledge and Skill Requirements

• Basic knowledge of IT, Networking, TCP/IP and Windows 10/MacOS Troubleshooting.
• Customer service skills to empathetically respond to end user inquiries and issues. A positive, flexible, hard-working attitude required.
• Communication skills to effectively relay technical concepts to telecommunication providers with diverse levels of knowledge and understanding.
• Motivation to learn (see below!)
• Advanced Japanese language skills
• Regular driving license required.

What you can learn

• PowerShell, Bash, GAS, and SOE image creation/deployment.
• Configuration and management of Unix/Windows servers, firewalls, VPN, routers, AP’s and switches.
• Server virtualization, administration.
• VOIP phone system configuration/deployment.
• Monitoring solutions for servers and Routers/AP.
• VPN configurations and management.
• GSuite Management

Employment Package Details

Employment Status: Ongoing contract with visa sponsorship available

Contract Value: ¥4,000,000 to ¥5,200,000

(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week (shift times vary by season)

Benefits

• Time-in-lieu system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy