Operations Lead

Job Title: Operations Lead Jio Cloud Services

Location: RCP, Navi Mumbai

Job Summary

Jio Cloud Services is seeking a strategic and detail-oriented professional to lead our Operations team. This individual will manage and oversee the end-to-end order lifecyclefrom post-sales to final deliveryensuring seamless processes, efficient resource utilization, and exceptional customer satisfaction. The ideal candidate will have a background in order fulfilment, logistics and program management, as well as experience in leading a team in a high-demand, technology-driven environment. This role requires a proactive leader with excellent communication, problem-solving, and organizational skills to drive continuous improvement in order management for Jio Cloud Services.

Key Responsibilities

• End-to-End Order Fulfilment:
• Oversee the entire post-sales process, from order capture to delivery, ensuring timelines, accuracy, and efficiency in fulfilment.
• Develop, implement, and optimize order processing workflows to meet customer demands and exceed expectations.
• Coordinate with sales, finance, and IT teams to ensure all orders are processed accurately and in compliance with company standards.
• Team Leadership and Development:
• Lead and mentor the Order Management team, setting clear goals and performance metrics to enhance productivity and service quality
• Train team members on best practices, system updates, and process improvements to ensure a high-performing team.
• Cultivate a collaborative and customer-centric culture within the team.
• Customer Communication and Satisfaction:
• Act as a primary point of contact for escalations and issue resolution related to order fulfilment, providing timely and effective solutions.
• Maintain proactive communication with customers and partners throughout the order lifecycle, ensuring they are informed of progress, delays, or any changes in delivery schedules.
• Conduct regular reviews of customer feedback to identify areas for improvement.
• Process Optimization and Continuous Improvement:
• Analyse order management data to identify bottlenecks and areas for process enhancements.
• Implement and monitor key performance indicators (KPIs) to assess team performance and drive process improvements
• Lead initiatives to streamline order-to-activation, order-to-cash processes, reduce lead times, and enhance overall order accuracy and service quality.
• Cross-Functional Collaboration:
• Work closely with sales, finance, and technical teams to address any order-related issues promptly and effectively.
• Collaborate with product and project management teams to align order delivery schedules with customer needs and project timelines.
• System and Tools Management:
• Oversee the order management system, ensuring data accuracy, efficiency, and integration with other business tools and systems.
• Work with systems development teams to address system enhancements, troubleshoot issues, and implement updates.