Asst. Store Manager – Merchandise Management

Company Overview

Reliance Retail is India’s largest, fastest growing and most profitable retailer with a diversified omni-channel presence. Founded in 2006, the company has revolutionized retail in India by perfecting capabilities across people, processes, and technology. Serving more than 193 million loyal customers through 15,000+ stores in over 7,000 cities, Reliance Retail continues to enhance stakeholder value via superior quality products and unmatched shopping experiences.

This opportunity is with METRO Cash & Carry India (MCCIN). MCCIN, a unit of Reliance Retail Ventures Ltd., is India’s leading wholesale company, with food and non-food assortments, and specializes in serving the needs of Traders, Kiranas; Hotels, Restaurants, and Caterers (HoReCa); Services, Companies, Offices (SCO) and as well as independent businesses. METRO India started operations in India in 2003 and was the first company to introduce cash-and-carry business format in India. Currently, METRO India operates large format stores under the brand ‘METRO Wholesale‘ across the country.

Job Overview

We are seeking an experienced Assistant Store Manager – Merchandise Management to join our team at METRO Cash & Carry India in New Delhi. This full-time Senior Manager level position requires a minimum of 8 to 12 years of experience. The successful candidate will actively manage inventory, lead a dynamic team, and ensure an exceptional customer service experience in one of India’s most vibrant retail environments.

Skills

• Inventory Management: Expertise in effective management and control of store inventory to minimize loss and maximize efficiency.
• Visual Merchandising: Ability to create appealing merchandise displays that enhance product visibility and attract customers.
• Shrinkage Management: Expertise to minimize losses and ensure accurate inventory records.
• Sales Management: Strong capability to drive sales, understand customer needs, and ensure the meeting of sales targets.
• Customer Service: Commitment to providing excellent service and enhancing the overall shopping experience for customers.
• Leadership: Demonstrated ability to inspire, lead, and manage a diverse team for achieving store objectives efficiently.
• Team Building: Expertise in fostering a collaborative and inclusive work environment to motivate employees and enhance productivity.
• Problem Solving: Ability to effectively identify, analyze, and resolve issues to improve store operations and customer satisfaction.

Roles And Responsibilities

• Drive Floor Walk-in sales by implementing effective promotional strategies and ensuring an engaging shopping experience.
• Direct and oversee daily store operations, ensuring compliance with company policies and procedures.
• Assure stock availability by coordinating timely replenishments and efficient inventory management. Monitor and manage inventory levels, executing strategies to maintain optimal stock levels and reduce business losses.
• Maintain Display standards by regularly updating planogram to showcase merchandise effectively, enhancing store appearance and attract potential customers.
• Provide exceptional customer service, addressing and resolving customer queries promptly and efficiently. Improve Customer Service standards by establishing best practices and continuous staff training programs.
• Lead and mentor store teams, fostering a positive working environment and promoting professional development.
• Collaborate with senior leadership to develop and implement sales strategies that align with corporate goals.
• Analyze sales data and metrics to identify opportunities for increased sales and improved customer satisfaction.
• Ensure operational efficiency by streamlining processes and utilizing technological solutions to enhance productivity.