Job Description
Skills:
Sales Management, Customer Service, Inventory Management, Team Leadership, Product Knowledge, Communication Skills, Showroom Operations Effectiveness,
Sales Management, Customer Service, Inventory Management, Team Leadership, Product Knowledge, Communication Skills, Showroom Operations Effectiveness,
We have Showroom Manager – Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.
- RT Road, Vizag
- Gumanpur, Kota
- GMS Road, Dehradun
- Wakad, Pune
- RL Ground, Kashipur, Uttarakhand
Key Responsibilities –
- Plan retail KPIs for achieving AOP
- Overlook achievement of GSS number and value targets, driving through store team
- Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
- Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
- Implementing SOPs for VM/ Marketing at stores.
- Lead and manage the team effectively to ensure alignment with business objectives and high performance.
- Ability to handle and resolve conflicts in a constructive manner.
- Building culture of trust , integrity and respect in stores
- Develop & provide opportunities to store employees through various step up programs
- Develop functional capabilities in employees through appropriate training interventions
- Adaption of driving sales through omni channel
- TAT to be followed for customer complaints
- Ensuring availability manpower for planned training programs
Key Performance Indicators –
- %LFL Growth
- % Walkin Target
- % Increase in BER
- Improve Diamond & Silver share in store
- % conversion
- Increase ABV
- Mystery audit score
Functional Competencies –
- Showroom Operations Effectiveness
- Customer Orientation
- Planning & Organizing
Behavioral Competencies –
- Nurturing
- Result Orientation
- Growth Mindset
- Communication & Rapport Building