Guest Relations Executive

Company Overview

Camilsons Group encompasses a variety of enterprises including KAFMAR Environmental Services LLP, Camilsons Textiles, Camilsons Traders, Camilsons Foods, Wooden Homes India, The Ark Comforts and Cafe De Voyage. Based in Goa, we serve a diverse clientele including individuals, businesses, and governments. Our headquarters is located in Benaulim, Goa, and we have a strong team managing each of our ventures. We believe in personal business interactions and are always easily reachable. For more information, visit our website at Camilsons Group.

Job Overview

We are seeking a Mid-Level Guest Relations Executive to join our team in South Goa. This is a fantastic opportunity for someone with 4 to 6 years of relevant work experience to be part of our innovative and diverse group. The candidate will be engaging with our guests to ensure superior service and satisfaction. This is a full-time position.

Qualifications And Skills

• Proven experience of at least 4 to 6 years in a guest relations or similar role in the hospitality industry
• Excellent up selling skills to enhance guest services and company revenue (Mandatory skill)
• Strong ability to welcome guests and ensure they have a pleasant experience (Mandatory skill)
• Exceptional hospitality skills, focusing on guest satisfaction and comfort (Mandatory skill)
• Proficiency in Python programming to manage and analyze guest data effectively
• Experience with data visualization tools to present guest trends and performance metrics clearly
• Ability to perform data mining to uncover insights and improve guest services
• Strong interpersonal and communication skills to interact effectively with guests and team members

Roles And Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly reception
• Provide guests with information about the companys facilities, services, and local attractions
• Handle guest inquiries and complaints promptly and professionally
• Actively up sell services and amenities to enhance the guest experience and drive company revenue
• Conduct periodic guest satisfaction surveys and resolve any emerging issues
• Coordinate with other departments to ensure seamless guest service
• Maintain accurate and detailed records of guest interactions and transactions
• Use Python programming, data mining, and data visualization techniques to analyze guest data and improve service offerings