Customer Relationship Executive

Company Overview

Aditya Birla Capital Limited (ABCL) is the holding company for the financial services businesses of the Aditya Birla Group. Through its subsidiaries/JVs, ABCL provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycle. Powered by about 47,000 employees, the businesses of ABCL have a nationwide reach with over 1,474 branches and more than 200,000 agents/channel partners along with several bank partners.

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.

Job Overview

Role: Customer Relationship Executive

Job Type: Full-Time

Experience: 1 Year to 2 Years

Location: Bangalore, Hyderabad and Chennai

Qualification: 12th or Any Graduation

Skills

• Product Knowledge: In-depth understanding of home loans and various insurance products.
• Financial Acumen: Ability to understand and explain financial products, interest rates, and loan terms.
• Sales Techniques: Mastery of sales strategies, including upselling and cross-selling.
• CRM Software Proficiency: Familiarity with Customer Relationship Management (CRM) software to track and manage sales leads.
• Negotiation Skills: Capability to negotiate terms and conditions with clients.
• Documentation Skills: Ability to handle paperwork and documentation accurately and efficiently.
• Communication Skills: Excellent verbal and written communication to convey complex information clearly and persuasively.
• Customer Service Orientation: Focus on providing exceptional service to meet client needs.
• Networking Skills: Ability to build a network of contacts and leverage them for business opportunities.

Roles And Responsibilities

• Develop and maintain strong customer relationships
• Promote and sell financial products such as housing loans and business loans
• Conduct field sales activities
• Provide excellent customer service
• Handle secured and unsecured loan applications