Service Order Coordinator

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future!

Cogent is currently looking for a bright, self-driven individual to help coordinate and schedule shop service work for our Riverside, Missouri branch. As an Order Coordinator, you will be responsible for the coordination of the entire service process from beginning to end. This position plays an integral part in the overall operation of the company and will be working out of our Riverside Missouri location.

What We Value

• Bright, entrepreneurial, and industrious individuals looking to apply themselves creatively
• Individuals who are comfortable speaking up, sharing ideas, and driving change
• Energetic teammates looking for more than just a job to pay the bills
• Passionate individuals who naturally do more than is asked

Essential Duties Of This Position Are

• Prepare and distribute timely service estimates
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
• Prioritize tasks based on customer needs (internal and external)
• Monitor quality from project planning through service completion
• Process service-related warranties and returns to vendors in a timely manner
• Develop and maintain solid relationships with customers both internal and external
• Communicate directly with customers regarding scope, schedule, and cost
• Manage schedules for technicians and other field-service related personnel
• Embody and exhibit Cogent’s core values on a daily basis

Position Requirements

Qualified candidates should have the following knowledge, skills, and abilities such as:

• Three years’ minimum experience in entry-level construction management, project management or equivalent
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Knowledge of purchasing and sales techniques
• Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal and phone etiquette skills
• Proficiency in MS Office including Word, Excel
• Proficiency in P21 or other accounting/scheduling software programs
• Ability to lift up to 25 pounds

Other Items Of Importance

• The position is 90% office environment, 10% shop
• Overtime, without prior notice, may be required
• Travel may be required for training purposes

Who We Are

Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our employee-owners help build healthy and prosperous communities through creatively engineered solutions for our customers.

What We Offer Above And Beyond Competitive Pay

• Employee Ownership Stock (ESOP)
• 401(k) with matching
• Profit-Sharing Plan
• Health, Dental, Vision and Life insurance
• Generous PTO and Holidays
• And much more!

We value a great attitude and hard work and in return provide competitive wages, employee ownership, benefits, training and career growth opportunities. To begin a rewarding career with Cogent, apply today at cogentcompanies.com/careers/

About The Organization

Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity Pump Rental and Water Technology Group. Cogent is 100% Employee Owned, our people make the difference, our shared values define us as a team and bring our vision to life. Together, our employee-owners help build healthy and prosperous communities through creatively engineered solutions for our customers.

EOE Statement Cogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.