Client Relationship Manager in Kolkata
Job Description
The ‘Client Relationship Manager’ is responsible for maintaining and enhancing client relationships to ensure customer satisfaction and business success. The role involves managing client leads, addressing concerns, and providing exceptional after-sales service.
Key Responsibilities
- Managing and ensuring all client leads are effectively addressed post-order placement.
- Ensuring existing clients are satisfied through proactive after-sales service and regular feedback.
- Overseeing client servicing from order receipt to payment collection.
- Resolving client queries and addressing concerns promptly and effectively.
- Providing detailed information and support about company products or services.
- Acting as the primary contact point for client complaints and escalating issues to the appropriate departments.
- Understanding client needs and ensuring they are met with the best solutions.
Key Skills And Competencies
- Polite and professional demeanor.
- Strong ability to follow up rigorously and consistently.
- Excellent verbal and written communication skills for effective interaction with clients and colleagues.
- Proactive approach to problem-solving and client management.
- Strong understanding of products/services offered by the company.
- Ability to assess situations accurately and act appropriately.
- Always available to address client concerns via calls or other communication channels.
Salary
- Salary Range: ₹15,000 – ₹18,000 per month. plus perks
About Company: ADORE is a network of students and young professionals constantly striving to motivate youth toward positive action. These young dynamic visionaries want to set the youth on a path of positive growth. We believe that for a positive process to start, the youth should be responsible and mindful enough towards their society, through various means of self-development.