Workshop Controller

Your role

The position is located at our Southport Centre, which consists of Aftersales and BMW and MINI Sales.

Your Responsibilities

• To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
• Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

Your profile

• NVQ Level 3 (or equivalent City and Guilds or BTEC accreditation) qualified with extensive experience working in a Franchised Centre (ideally in a BMW / Prestige centre) and be highly skilled at fault diagnosis.
• Technical knowledge and passion for BMW products and technology.
• Highly skilled at fault diagnosis.
• Deliver first-time fix to meeting customer satisfaction.
• Ability to work autonomously.
• Ability to work within given timescales and complete a wide range of tasks.
• Ability to comply with warranty write-ups.
• To ensure all chargeable labour and workshop consumables are recorded on the job card.
• Highly motivated, team player that offers help and support to other, attention to detail.
• Willingness to learn and develop personal knowledge, and keep up-to-date with complex/ technical/product information, in order to improve profitability.
• An outstanding attitude and passion for customer service.
• An enthusiastic, dynamic and team-orientated personality.
• Ability to deal with customers when necessary.
• Strong interpersonal and presentation skills.
• Strong organisational and prioritisation skills.
• Thorough knowledge of computer applications and diagnosis equipment.

Rewards

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
• Family run business and friendly culture.
• Specialist training with BMW UK.
• BMW accreditation
• Ongoing development and achievable career path.
• State of the art facility and working environment.
• Life Assurance Scheme.