Studio Manager (London) – London

REPORTING TO: UK Regional Manager

RESPONSIBLE FOR: Driving the revenue, profitability and customer service within the Studio. Driving the business within partnership locations.

LOCATION: Coal Drops Yard

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon! The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Job Summary

As a Studio Manager, you will be responsible for running your home Studio successfully, the main function of this role is to drive revenue and profitability, manage the day-to-day operations of the Studio, as well as manage and support the team. As Studio Manager you will champion exceptional customer service within the Studio. Create a happy working environment for employees and ensure continual financial growth and meeting KPI’s. This candidate must be a qualified level 3 Beauty Therapist with NVQ 3 Beauty therapy qualification or equivalent have a hands-on experience with customers and have previous experience of working within beauty, retail and/or a spa environment.

Key Duties And Responsibilities

Responsibilities for this role include, but are not limited to;

Studio Management

Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve.

To have a strong focus on client loyalty. Assessing occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals.

Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.

Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s.

Train and onboard new team members into the business, ensuring they are fully aware of FaceGym’s culture and ways of working, as well as being fully informed on all operational practices

Taking ownership of Studio targets, ensuring these are broken down and communicated on a daily basis, to ensure all team members are working towards their daily goals.

Ensuring Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the Studios and work stations are clean and presentable.

Support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime. Actively training and developing each team member as needed. Reaching out to the education team as and when it may be needed to support.

To confidently manage and overcome customer complaints and challenges in the Studio and over the phone working closely with customer care to ensure that all complaints are dealt with effectively and in a timely manner.

Ensuring an inclusive environment in the Studio at all times, embedding the Family Values and creating an environment of support and respect.

To have flexibility to step in and cover workouts as and when needed, for example when there is trainer sickness or annual leave.

I have read and fully understand all the contents in this job description and understand that a signed copy will be kept on file.

Qualifications

Level 3 NVQ In Beauty Therapy with hands on experience delivering treatments

Passion for the retail environment, proficient in thriving in a fast-paced setting and overseeing a sizable team.

Relevant professional certifications in management, leadership are advantageous.

Exceptional leadership qualities with the ability to inspire and motivate a team.

Possesses a client-centric approach towards business operations.

Our Brand Values

Feeling

Action

Confidence

Expertise