Customer Service Representative (all genders)

To support our customer engagement in North, Central and South America, we are looking for an energetic and highly motivated Customer Service Representative. As a true professional, you will manage our existing customers via email, phone or chat, informing them of product developments and offers, and advising them on our licensing models and our subscriptions.

This position is located in Mexico-City, permanent resident only.

YOUR TASKS

• Qualifying and processing of incoming inquiries regarding our products and licensing by e-mail, chat, and phone
• Creating quotes and processing orders for direct customers and Channel Partner
• Close coordination with the global Customer Service, as well as with our international Sales colleagues and Account Executives
• Clarifying and processing inquiries about cancellations, invoices, general billing, and sales taxes
• Carrying out software activations and managing license data and subscription management
• Maintaining customer data, e.g. in our internal CRM and e-commerce systems

YOUR PROFILE

• You have at least 2 years of experience and proven competence in working with customers throughout the entire sales cycle in customer care, support or inside sales, ideally in the Americas and in the software industry
• You are interested in IT and good at understanding technical contexts.
• Must be fluent in both Spanish and English languages. Further language skills are highly welcome, especially Portuguese.

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees

INTERESTED?

Make it easy for yourself and use the application button below.

Your Contact Person For This Great Jobs Is

Marcel Binder

And At The End, a Very Important Note

For us, diversity is more than just a word — it’s a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we’re determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let’s work together to create a more colorful and inclusive corporate culture!