Senior Director Fulfillment Operations

GENERAL DUTIES & RESPONSIBILITIES:

• Develop and implement operational strategies to ensure the smooth and efficient functioning of all e-commerce fulfillment centers. Implement strategic initiatives to drive business growth.
• Oversee the day-to-day operations of the fulfillment centers, including inventory management, order processing, shipping, and returns.
• Lead a team of General Managers, Operations Managers and Supervisors to drive performance fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with cross-functional teams, including Finance, HR, Facilities, and IT to enhance operational efficiency that support business operations and growth objectives.
• Ensure compliance with all relevant regulations and standards, including health and safety guidelines.
• Develop, direct, and manage operational budgets to optimize costs and maximize profitability and capabilities.
• Leverage external networks and contacts to maintain expertise in industry trends, technology advancements, and best practices.

Educational Requirements

• Bachelor’s degree in Business Administration or Operations Management, or the equivalent combination of education, training, and work experience.

Knowledge Skills And ABILITIES

• Minimum of 7 years of experience in operations management, with at least 3 years in a senior leadership role overseeing multiple fulfillment centers is preferred.
• Proven track record of driving operational excellence and achieving measurable results in a high-volume e-commerce environment.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and leadership skills, with the ability to motivate and inspire teams to drive employee engagement.
• Demonstrated ability to negotiate and manage partners and external vendors who have major delivery responsibilities for projects and operations.
• Proven ability to lead change and influence others to drive change management.
• Experience working with e-commerce platforms and fulfillment systems is a plus.

Other Requirements

• Ability to travel up to 25% for fulfillment center site visits.
• Must be able to lift and carry up to 30 lbs.
• Regularly required to sit, stand, reach, bend, and move around the fulfillment center as needed.
• Ability to work flexible hours during peak seasons if needed.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, http://www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset