VP Service Delivery

Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that’s fair, totally transparent, and designed for modern businesses. Today, Vertice manages over $3.4 billion in spend for hundreds of customers in over 30 countries and is headquartered in London with offices in New York, Brno, Sydney and Singapore.

And we’re just getting started. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey, Vertice has been on an incredible growth trajectory, with a remarkable 7X revenue growth in 2023. With over $50 million in funding from leading investors Bessemer Venture Partners and 83North, we are expanding our reach across regions and product lines.

If you are ambitious, want to make an impact and be part of a highly talented and driven team, come and join us on this journey to build a new way to manage technology spend!

The Role

As the VP of Service Delivery, you will play a key role in the executive team of Vertice, leading our global service delivery function. This is a pivotal position, where you will focus on operational excellence and delivering best-in-class procurement services for our customers. You will be responsible for leading and growing a high-performing team of 30+, delivering outstanding services to our global customer base, optimizing their SaaS procurement processes, and driving financial efficiencies.

Responsibilities

• Develop and implement strategic initiatives that enhance the delivery of our procurement services, ensuring our offering is the leading service for finance and procurement teams globally.
• Build and lead a high-performing, multi-layered global team, fostering a culture of continuous improvement, operational discipline, and professional growth.
• Oversee our global customer base, proactively managing escalated customer and vendor issues, ensuring seamless service delivery that aligns with Vertice’s commitment to exceptional customer-centric service.
• Direct or support complex service engagements, managing key customer or vendor relationships to ensure the successful delivery of services and outcomes.
• Refine our recruitment strategy to balance delivering operational excellence with top-tier customer service, while driving value for our clients.
• Oversee and refine global service delivery strategies, adopting best practices that foster innovation and forward-thinking within the team.
• Collaborate with our Product and Customer Success teams to align service delivery and operational strategies with the evolving needs of our clients.

Requirements

• 15+ years of experience, with 5+ years of experience in a senior leadership position in a fast-paced environment
• An operationally rigorous and inspiring leader with a track record of building and managing large multi-layered, diverse global teams in a demanding service delivery or professional services function.
• Extensive experience in delivering customer-centric services, ideally in a client-facing role within a professional services or service delivery leadership position.
• Strong relationship management and negotiation skills, with experience handling complex, high-value customer and vendor engagements.
• Strategic mindset with a hands-on approach; you lead by example and maintain a proactive involvement in operational activities.
• A culture driver who champions accountability; you are personally willing to commit to service-level targets and deadlines, ensuring timely and efficient delivery.
• Excellent analytical, strategic thinking, and problem-solving abilities, with a proactive approach to delivering value for both the business and customers.

Why join Vertice?

• Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.
• Work with passionate and talented teams that value your contributions and expertise.
• Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity.
• Share in our success with equity options.

Final things to note

Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren’t sure this job applies to you, feel free to send your CV to [email protected], and we’ll be happy to take a look and see

if you could be a good fit anywhere else in our business!