Account Manager

Description

Position Summary:

This role is responsible for the entire customer lifecycle, from building relationships, onboarding new clients, showcasing and training customers to take advantage of all Meriplex products and services. You’ll leverage your strong relationship management and technical skills to develop long-lasting partnerships, lead customer executive business reviews, report and track customer sentiment, drive sales growth, and achieve exceptional customer satisfaction resulting in renewal protection.

Key Responsibilities

• Manage assigned client portfolio, providing exceptional service and exceeding client expectations.
• Develop deep understanding of client needs and technical landscape to create targeted solutions and cross sell opportunities.
• Deliver successful sales presentations and negotiations, highlighting Meriplex’s value proposition and closing deals.
• Proactively conduct client outreach and sales activities, ensuring a robust sales pipeline.
• Oversee client onboarding, ensuring a smooth transition and maximizing product/service adoption.
• Conduct customer training sessions to empower clients to leverage Meriplex solutions effectively.
• Collaborate with internal teams (Sales, Marketing, Product Development, Equipment sales, vCIOs and TAMs) to deliver seamless customer experiences.
• Track customer success metrics and identify opportunities for improvement.
• Analyze customer data to identify trends and make data-driven decisions.
• Maintain a high level of knowledge about Meriplex products, services, and solutions.
• Actively participate in sales and product training sessions.

Qualifications

• 7+ years of B2B sales experience, with a focus on IT/Operations executives.
• 3+ years of experience selling or in customer success for Managed Services, Professional Services, and Unified Communications solutions.
• Proven track record of exceeding sales quotas and KPIs.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer relationship management principles.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Well-rounded technical knowledge in Windows, networking, and M365 (preferred).
• Bachelor’s degree in Sales, Marketing, or a related field (preferred).

Physical Demands

Sedentary work environment- Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.