Commercial Operations Supervisor – Volvo Car Turkey

Imagine being part of the most exciting industry on the planet. Our future is all about tech – electrified and eventually self-driving cars, totally connected to people’s everyday lives. But how do we introduce this future in a way that’s safe and sustainable? These are some of the questions we’re solving here at Volvo Cars.

Join us and watch your contribution shape the future of mobility.

Let’s introduce ourselves

Quality level of customer service together with customer satisfaction, of course, is the fundamentals to Volvo Cars’ success. If you are the right person for this job, you will play a key role for the company’s performance in this area. You’ll see how leveraging on the right tools, methods, processes, targets, and audits will drive positive change in all parts of the company.

How the organization can be challenged to continuously improve, and how the results in terms of sales volume, sales profitability and customer satisfaction will contribute both to the company’s growth and to your own professional development. You’ll thrive and excel as our new Commercial Operations Supervisor, and you’ll be a part of Commercial Operations Team who leads the development of the new star of the Premium Segment, Volvo Cars Turkey.

What You’ll Do

As Commercial Operations Supervisor, you’ll be operationally responsible for achievement of Sales, Service (car sales, accessories sales, service business, customer satisfaction, customer experience follow up, audit dealer qualification and standards) for defined dealer responsibilities. To ensure we are always the industry lead-this position will also develop and install cross functional Development Action Plans to enhance sales volume quality and quantity through achievement of defined Dealer Standards, Customer Satisfaction objectives, Dealer’s profitability, and Dealer network development.

The role also includes to:

• Provide an industry leading customer sales experience
• Install, and progress performance against dealer targets, based around a commercial business plan
• Manage schedule of targeted dealer visits supported by professional business administration
• Attend required trainings, sales meetings, events and follow Volvo sales processes
• Engage in proactive lead generation activities
• Identify new business opportunities within the team to explore further improvement and goals for the team
• Ensure accuracy of all reports and paperwork and submit them to required deadlines

What You’ll Bring

For this position we are looking for you with a Bachelor’s Degree in Business Management, Economics, Engineering or a related field and 2-3 years business/dealers management experience (in an automotive or dealer setting is a bonus).

You also have:

• Proficient communication skills in English & Turkish
• No constraints to travel domestic and international
• Strong skills in working with numbers and analyzing data
• Good knowledge of Microsoft Office (Excel, Power Point, Word & Outlook)
• A valid Driving License

As a person you are an open-minded with strong communication skills and ability to build long-term relationships. You have an excellent attention to detail and committed to delivery and performance, together with good analytic decision-making skills.

Ready to Take the Next Step?

Please submit your application through our career page. Due to GDPR regulations, we’re unable to store or consider applications from other platforms. Make sure to submit your application in English.

Once your application is successfully submitted, you’ll receive a confirmation email. Applications are open until 29h of December 2024. Since it’s an official longer holiday in Sweden you can expect that it can take until the beginning of January until you receive news about your application. But don’t hesitate to apply already now! We’re excited to get to know you!

Volvo Cars – driving change together

Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.

And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!