Customer Complaints Advisor

Other
England (United Kingdom), United Kingdom
December 26, 2024
Full-time
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Job Description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Customer Complaints Advisor will lead the daily operation of the complaints function, ensuring adherence to regulatory guidelines and business requirements

Could that be you? If helping others and resolving issues effectively puts a smile on your face then we would love to find out more about you.

This role is based full time on-site at Willerby, Hull.

Here’s why you’ll love the Customer Complaints Advisor role..

  • Responsible for the end-to-end complaints management function, including systems, policies, procedures, reporting and activities.
  • Monitor customer satisfaction through all feedback channels including Trust Pilot, NPS and social media and using this insight to take effective action to improve customer experiences.
  • Manage the relationship with the Ombudsman service, with support and direction from line management
  • Oversee the resolution of cases which require collaboration with other areas of Quickline e.g. installations, sales, onboarding etc

Here’s why you’ll be great fit for the Customer Complaints Advisor role…

  • You have proven experience within Customer Service
  • You have a professional telephone manner
  • Good general IT skills – Microsoft packages and ability to use a CRM system
  • Organised, high attention to detail and good time management
  • Excellent people and communication skills

The Benefits…

  • Pension – 5% employer / 5% employee contribution.
  • WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
  • High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
  • Free Parking on site.
  • Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
  • Social Events – Summer and Christmas parties etc.
  • Thank Q Awards –Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

If you’re ready to bjoin our customer service team, apply now and help us transform internet connectivity for everyone, everywhere.

#CustomerComplaintsAdvisor

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