Order Processing and Customer Service Representative

Working Hours: 9 am – 5:00 pm EST (Full Time)

At LoftyHire, we specialize in connecting top-tier talent with the right opportunities. As a premier headhunting agency, we focus on ensuring the perfect fit between exceptional candidates and our clients.

We are looking for a motivated and detail-oriented Order Processing and Customer Service Representative to support a leading luxury goods provider based in Florida, USA. If you’re ready to elevate your career and play a key role in delivering exceptional service, this is the opportunity you’ve been waiting for.

Position Overview: Are you a master multitasker with a passion for teamwork? We’re searching for an individual who can seamlessly juggle order processing duties while embodying the spirit of collaboration in our customer service team. As an Order Processing and Customer Service Representative, you’ll be a vital link between our operations and our valued customers, ensuring efficiency and excellence at every turn.

Responsibilities:

• Highly Efficient Proficient Order Processing: Handle customer orders with precision and speed, utilizing your multifunction skills to manage various tasks simultaneously.
• Customer Engagement: Engage with customers through multiple channels, including phone, email, and live chat, demonstrating your ability to prioritize their needs while balancing other responsibilities.
• Team Collaboration: Work closely with colleagues across departments, fostering a collaborative atmosphere to address customer inquiries, resolve issues, and streamline processes.
• Problem-Solving: Utilize your multifunction prowess to tackle challenges head-on, employing creative solutions to address customer concerns and enhance their experience.
• Documentation: Maintain meticulous records of customer interactions and transactions, showcasing your attention to detail in every aspect of your role.
• Continuous Improvement: Identify opportunities for process enhancements, leveraging your multitasking abilities to implement innovative solutions that benefit both customers and the team.

Qualifications:

• Multifunction Pro: Demonstrated ability to handle multiple tasks efficiently and effectively in a fast-paced environment.
• Team Player Mentality: Strong collaboration skills with a proven track record of working well within a team-oriented setting.
• Customer Focus: Exceptional communication skills, both verbal and written, coupled with a genuine commitment to providing outstanding customer service.
• Detail-Oriented: A keen eye for detail, ensuring accuracy and precision in all aspects of order processing and customer interactions including time-sensitive issues.
• Tech Savvy: Highly proficient in Microsoft Office. Familiarity with CRM software preferred.
• Positive Attitude: A can-do attitude and a willingness to go the extra mile to ensure customer satisfaction and team success.