Remote HR Customer Service Representative | WFH
Job Description
Job Overview
We are thrilled to present an exceptional opportunity for an HR Customer Service Representative in a remote work environment. If you are passionate about enhancing your skills and contributing to a reputable organization that values your professional journey, this role may be your ideal fit.
Key Responsibilities
- Respond to HR-related inquiries through various channels, including phone, live chat, and the HR Connect Portal, ensuring exemplary service during each interaction.
- Diligently document all inquiries and their outcomes in the HR Contact Center’s case management system (ServiceNow).
- Strive to meet and surpass Key Performance Indicators (KPIs) such as customer satisfaction and first-call resolution, while maintaining high standards of communication.
Required Skills
- Strong verbal and written communication abilities, with proficiency in managing live chat interactions.
- Experience in utilizing contact center technology and HR Information Systems (HRIS).
- Knowledge of various HR processes, coupled with the ability to analyze data for identifying issues and proposing enhancements.
- Capacity to manage sensitive and confidential information with utmost professionalism.
- Flexibility in working hours, including the ability to accommodate Eastern Standard Time (EST) hours as necessary.
Qualifications
- Effective management skills in live chat interactions.
- Previous experience in a contact center setting is preferred.
Career Growth Opportunities
This position offers promising avenues for professional advancement within a vibrant and fast-paced atmosphere where your contributions significantly enhance customer satisfaction.
Company Culture And Values
Join a renowned automotive organization celebrated for its commitment to innovation and excellence. Our company fosters a supportive team culture that prioritizes employee experiences, promoting a collaborative work environment.
Compensation And Benefits
- Competitive hourly compensation ranging from \(24 to \)26.
- Enjoy the flexibility of remote work, with options for up to 100% remote after completing training.
If you are ready to join a dynamic team and make a meaningful contribution, we invite you to apply!
Employment Type: Full-Time