Payor Partnership Support Specialist

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! You’ll be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. This position will report directly to the Manager of Payor Partnership Support. Please note, this is a remote position with a work shift of Monday – Friday, 12pm-9pm EST.

What You’ll Be Doing:

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

The salary range for this position is $46,750 – $51,495 USD.

You’ll Be a Good Fit If:

• You have at least 2 years of experience in customer support (healthcare, billing or contact center)
• You have at least 1 year of experience assisting customers over the phone
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You have a positive, problem-solving attitude
• You are a naturally empathetic individual
• You have experience with/knowledge of health insurance/billing
• You stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.