Sales Development Representative

About Infobip

Infobip is a global leader with over 75 offices across six continents, powering communication for more than 80% of the world. Our technology, crowned as the largest and only full-stack cloud communication platform, enables seamless connectivity worldwide. Our team thrives on curiosity, passion, collaboration, and an AI-first approach to integrate intelligent tools that enhance effectiveness daily.

Role Overview

As a Sales Development Representative (SDR), you serve as the primary contact for inbound leads, responsible for swift response, qualifying prospects, and routing them accurately to the sales or partnership teams. This pivotal position offers exposure across marketing, sales, and our platform, making it an excellent entry into our commercial ecosystem.

Key Responsibilities

• Handle inbound leads, responding promptly according to established SLAs.
• Qualify potential customers through calls, chat apps, and contact forms.
• Identify customer needs and classify prospects by segment and industry vertical for proper lead routing.
• Schedule quality meetings for Account Executives targeting Tier 1 and Mid-Market clients.
• Keep lead, account, and activity records updated accurately in Salesforce.
• Use approved tools to verify and enhance lead and account information.
• Serve as a quality assurance checkpoint to confirm leads are primed for sales engagement.
• Collaborate with Marketing to enhance lead quality and boost conversion rates.
• Stay informed about Infobip’s products, solutions, and business scenarios.

Measures of Success

• Adherence to speed-to-lead SLA standards consistently.
• Strong conversion rates from marketing qualified leads (MQLs) to sales accepted leads (SALs).
• Handover of high-quality leads well received by Account Executives.
• Achievement of quarterly goals for meetings set and attended.
• Substantial contribution to pipeline development, revenue generation, and gross profit via qualified opportunities.

Ideal Candidate Profile

• Interest in sales, business development, or B2B technology sectors.
• Effective communication capabilities and confidence when engaging customers.
• Comfortable working in target-driven, SLA-bound, and process-oriented environments.
• Organized, attentive to detail, and data-focused.
• Eager to learn continuously, receptive to coaching and feedback.
• Fluent in English, both spoken and written.

Benefits and Culture

• Competitive pay aligned with experience and market standards, plus performance-based bonuses and recognition.
• Flexible working arrangements combining remote work, onsite collaboration, and adaptable hours.
• Employee Stock Ownership Plan (ESOP) allowing sharing company success through stocks.
• Commitment to work-life balance with paid time off, special leave days, and hybrid work models compliant with local laws.
• Opportunities for career advancement via internal mobility, upskilling, and mentorship programs.
• Ongoing professional development including onboarding, training, and mentorship opportunities.
• Chance for international career mobility through short and long-term assignments in global hubs.

Diversity and Inclusion Statement

Infobip values diverse backgrounds and perspectives and is an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other personal characteristics. Everyone passionate and capable is welcome to contribute and grow here.