Customer Support Representative

Overview

TalentPop App is seeking a dedicated Customer Support Representative who thrives on assisting customers and ensuring a positive experience in every interaction.

Key Responsibilities

• Address customer questions and concerns via email, live chat, phone, and social media channels
• Support customers with inquiries related to orders, shipping, returns, and product details
• Deliver courteous, professional, and solution-driven customer service
• Escalate complex problems to the relevant internal teams when necessary

Candidate Requirements

• Excellent command of English in both verbal and written forms
• Minimum one year of remote customer service experience
• Knowledge of platforms like Gorgias, Zendesk, or Shopify is advantageous
• Dependable, well organized, and comfortable working independently

Technical and Work Setup Requirements

• Must have personal ownership of a PC or laptop (borrowed devices are not permitted)
• Internet speed of at least 25 Mbps for both upload and download
• A dedicated, quiet workspace to perform duties effectively

Employment Benefits

• Paid time off
• Health and dental insurance coverage or alternatively a monthly health stipend
• Permanent work-from-home position
• Holiday bonuses
• Annual raises based on performance evaluations
• Opportunities for professional growth and career advancement