Customer Support Executive

Job Overview

We seek a committed and customer-oriented Customer Service Executive to become part of our Shaadi.com team based in Bangalore. The candidate will manage customer interactions, address their concerns effectively, and deliver a satisfying experience.

Primary Responsibilities

• Professionally handle both inbound and outbound customer calls.
• Support users with profile setup, service upgrades, payment processes, and account maintenance.
• Respond to customer inquiries and resolve complaints promptly and satisfactorily.
• Keep comprehensive records of customer communications and necessary follow-ups.
• Work in tandem with various departments to tackle complex customer issues.
• Maintain a high standard of customer satisfaction through excellent support services.

Candidate Qualifications

• Minimum education: Graduate in any field.
• 1 to 6 years experience in customer service, BPO, or call center environments is preferred.
• Proficient communication skills in English and at least one regional language such as Malayalam or Telugu.
• Strong listening skills coupled with effective problem-solving capabilities.
• Ability to manage multiple tasks efficiently and perform well under pressure.
• Basic computer proficiency and typing ability.

Working Conditions

• Shift Timings: Female employees work from 10 AM to 7 PM; male employees from 12 PM to 9 PM.
• Workplace: Office-based role located in Bangalore.