Airline Customer Support Specialist with English (remote from Bulgaria)

Company Description
Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from two offices in Sofia and Varna, providing customer service and technical support in 20 languages.
Job Description
Join Sutherland Bulgaria and Represent a Leading Airline!
Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our team and support one of the world’s top airlines.
This is a great opportunity to work from home from Sofia or Varna, use your skills daily, and grow your career in the airline and travel industry.
Qualifications

Fluent English (C1 level or higher)
Excellent communication and problem-solving skills
Previous experience with airline reservation software is an advantage
Previous customer service experience
Previous experience in hospitality, reservations, airlines  
Strong attention to detail and customer care orientation
Ability to work remotely and independently
Flexibility to work in a dynamic, multicultural environment

Additional Information

Remote position with possibility to work from our offices in Sofia or Varna
Full-time position with flexible 24/7 shifts
Long-term contract with stability
21 paid vacation days
Health and life insurance
Food vouchers
Ongoing training and career growth opportunities
Friendly, supportive team and employee recognition programs