Teller

Job Summary

This role is responsible for handling branch transactions accurately, following approved procedures, and delivering a consistently high level of service to customers inside the branch.

Key Accountabilities

Teller Operations

• Process branch cash and other teller transactions while staying aligned with approved policies, procedures, and applicable regulatory requirements.
• Count and transfer cash at the end of the day, ensuring the balance matches the general ledger.
• Prepare and submit end-of-day teller reports with complete and accurate processing details.
• Identify and report any cash overages or shortages in line with approved policies and procedures.
• Handle teller-related customer complaints quickly and effectively to maintain strong customer satisfaction.
• Resolve routine and recurring customer issues directly, escalating to internal stakeholders when needed so service quality continues to improve.
• Update the Head Teller on customer issues, including suggestions for resolution, to keep branch leadership informed and support unresolved cases.

Policies, Systems, Processes & Procedures

• Adhere to all relevant functional policies, operating procedures, standard instructions, and process requirements to ensure work is performed in a controlled and consistent way.

Continuous Improvement

• Help identify opportunities to improve systems, processes, and work practices, with attention to leading international practices, process efficiency, cost reduction, and productivity gains.

Policies, Systems, Processes & Procedures

• Recommend enhancements to departmental procedures and support the rollout of controls and instructions for a defined area, ensuring legislative and procedural requirements are met while delivering efficient service.

Statements and Reports

• Support the preparation of accurate and timely departmental statements and reports that meet bank and department standards, policies, and requirements.

Quality, Health, Safety & Environment

• Follow all applicable quality, health, safety, and environmental guidelines, instructions, and controls to protect employees, maintain service quality, and ensure environmental compliance.

Related Assignments

• Carry out other duties or assignments as requested by management.

Other Accountabilities

Key Interactions

Internal: Compliance, HR, Operations & IT, other consumer business segments, and Service Quality.

External: Customers, vendors, and agencies.

Competencies

Integrity and ethics, interpersonal effectiveness, planning, quality focus, and risk awareness.

Skills

Arabic-English bilingual communication, customer service, communication skills, and personal banking knowledge.

Education

Diploma in Business or an equivalent qualification.