Office Experience - Mail Specialist

About the Opportunity

Zurich Canada seeks a dedicated Office Experience - Mail Specialist to join a collaborative and values-driven team in Toronto. This role centers on delivering exceptional service within the Office Experience team by managing mail, imaging, and general office support services. You will be part of a five-person team reporting to the AVP, Office Experience Manager, ensuring smooth mail and imaging operations in the Toronto office while enhancing the overall office experience through attentive and detail-oriented service.

Key Responsibilities

• Receive, record, and distribute mail securely, maintaining compliance with established protocols and monitoring mail equipment and supplies.
• Sort incoming mail into designated bins and investigate any unidentifiable items to ensure proper routing.
• Handle interoffice mail pickup and sorting, manage outbound mail processing, and prepare shipments for courier pickup.
• Maintain postage meter replenishment via the "Postage by Phone" system and conduct monthly postage account reconciliations.
• Manage inbound and outbound courier coordination, including records storage retrieval and dispatch as needed.
• Organize record pickups and shredding services with Iron Mountain, including managing shredding bins and their replacement.
• Support scanning and printing projects as requested by various business units.
• Provide backup coverage for reception and office services during breaks or absences.
• Assist with invoicing and administrative tasks related to office services.
• Manage vendor escorts, general facility duties, printer upkeep, service requests, dishwasher support, meeting setup, and switchboard coverage as required.

Qualifications

• Possess 1 to 3 years of experience in office administration, mail handling, or related service roles.
• Have completed a high school diploma or equivalent educational qualification.

Compensation and Work Model

The salary range for this position in Canada is between 39,000 and 45,000 annually, with actual compensation influenced by location, duties, and individual qualifications. Zurich employs a hybrid work approach, requiring employees to be physically present in-office or market-facing engagements for three days a week.

Culture and Benefits

• Zurich fosters an inclusive culture committed to Diversity, Inclusion, Equity, and Belonging, encouraging employees to bring their whole selves to the workplace.
• The company promotes a collaborative environment valuing diverse perspectives and empowering employees to contribute meaningfully.
• A comprehensive health and benefits plan is available to address varied needs, alongside a competitive total compensation package.
• Employees receive a minimum of four weeks of vacation annually plus four personal days for discretionary use, including cultural, religious, or mental health needs.
• Ongoing training and professional development opportunities support continuous improvement and career growth.
• Zurich actively contributes to community engagement, deploying time, talent, and resources to support societal well-being.
• The workplace has been recognized with accolades, including Greater Toronto’s Top Employers and a 5-Star Diversity, Equity, and Inclusion Award by Insurance Business Canada.

Additional Information

Zurich Canada uses AI-assisted tools during the recruitment process for initial application screening; however, final hiring decisions involve qualified professionals.

The company is committed to accessible hiring and workplace practices, offering support and accommodations upon request to create an inclusive work environment free of discrimination.