Gym Manager

Overview

Recroot Africa is seeking a Gym Manager for a prestigious fitness and wellness facility located in Masaki, Dar es Salaam. This leadership role requires a proactive individual to oversee all aspects of the gym's daily operations, ensuring the facility runs efficiently and maintains excellent service and safety standards.

Key Responsibilities

• Manage the daily operations of the gym ensuring seamless service delivery and high member satisfaction.
• Oversee property, equipment, and other operational assets, ensuring they are maintained and functioning properly.
• Supervise diverse teams including reception, trainers, cleaning staff, bar personnel, and support functions.
• Coordinate staff scheduling, attendance monitoring, performance management, disciplinary actions, and task assignments.
• Develop and enforce operational protocols to align with company standards and policies.
• Maintain gym cleanliness, safety measures, and professional presentation at all times.
• Track inventory, supply levels, equipment utilization, and monitor operational costs.
• Liaise with suppliers, contractors, and service providers to ensure smooth operation and upkeep of equipment and facilities.
• Identify operational inefficiencies and develop solutions to improve process effectiveness.
• Address and resolve customer complaints promptly and professionally to enhance client experience.
• Prepare regular operational reports on performance, challenges, and growth opportunities for management review.
• Support projects aimed at boosting member engagement, retention, and overall business success.

Candidate Requirements

• Proven experience in operations management within gyms, fitness centers, hospitality, retail, or related environments.
• Solid background in managing staff, facilities, equipment, and operational workflows.
• Demonstrated leadership and team supervision skills.
• Strong organizational capabilities alongside effective problem-solving and decision-making abilities.
• Capability to prioritize and manage multiple departments and concurrent tasks successfully.
• Comprehensive understanding of asset and facility management principles.
• Excellent communication and interpersonal aptitude.
• Professional demeanor, hands-on management style, and dedication to customer service excellence.
• Experience in a premium or upscale service setting is highly preferred.

Additional Information

Only candidates who are selected for further consideration will be contacted by the hiring team.