Field Service Technician

About the Role

Aristocrat is actively seeking a driven Field Service Technician to join our dynamic team in New Zealand. Our core mission is to enhance life’s joy through engaging gaming experiences. In this pivotal role, you will ensure the smooth functionality of gaming devices, directly contributing to delivering exceptional experiences to our clientele. Our work environment emphasizes collaboration, creativity, and superior service standards.

This remote position based in Napier provides a unique opportunity to tackle varied technical challenges while receiving extensive on-the-job training to build your expertise and thrive professionally.

Key Responsibilities

• Conduct servicing, repairs, and installations of gaming equipment appliances.
• Efficiently manage spare parts inventory to meet service demands.
• Offer excellent client support by resolving issues swiftly and professionally.
• Perform preventative maintenance checks to maintain equipment reliability.
• Work closely with technical teams to identify and fix malfunctions.
• Keep meticulous logs and documentation for all service activities.
• Adhere strictly to safety protocols and company procedures.
• Train and assist customers in equipment operation and upkeep.
• Participate in weekend on-call schedules to address urgent needs.
• Travel to client sites as required for service delivery.
• Communicate clearly with customers and coworkers to assess service requirements.
• Continuously seek ways to enhance service quality and customer satisfaction.

Candidate Profile

• Possession of a valid full New Zealand driver’s license is mandatory.
• Demonstrated commitment to providing superior customer service.
• Technical expertise in appliance repair and installation preferred.
• Strong analytical skills with thorough attention to detail.
• Capability to operate autonomously and collaborate effectively in teams.
• Excellent organizational and time management abilities.
• Clear and effective communication skills, both verbal and written.
• Willingness to participate in weekend on-call rotations.
• Knowledge of inventory control is a plus.
• Eagerness to learn and adapt to emerging technologies.

Additional Information and Requirements

This position requires passing mandatory background and regulatory screenings, including criminal checks and potentially providing fingerprints or obtaining gaming licenses as necessary. Aristocrat complies with strict global gaming regulations and may request disclosure of personal background information to regulatory bodies relevant to the jurisdictions in which we operate. Visa sponsorship is not available, so applicants must be legally authorized to work full-time in New Zealand.

About Aristocrat

Aristocrat is a global leader in gaming content and technology and a prominent developer of free-to-play mobile games. We combine top-tier B2B service delivery with creating enjoyable experiences for millions who engage with our casino and mobile games. Our values focus on responsible gaming, strong company governance, employee welfare, and sustainability. Diversity and inclusion are cornerstones of our culture, welcoming applicants regardless of age, gender, ethnicity, or other personal identifiers.

Why Join Us?

• Global reputation as a top gaming entertainment company.
• Comprehensive benefits package.
• Opportunities for international career development.

Our Core Values

• Customer-centric approach.
• Empowerment of talent.
• Collaboration and collective expertise.
• Ethical business practices and community responsibility.