Customer Relationship Manager

About the Role

WorthSpace, based in Lucknow, is seeking a dedicated Customer Relationship Manager to oversee the entire client lifecycle—from initial sales inquiries through project completion, handing over, and continued post-sales service. The successful applicant will serve as the main liaison between clients and internal teams to ensure a premium and seamless customer experience.

Key Duties

• Manage and track leads, follow-up communications, site visits, meetings, and proposals using CRM systems.
• Collaborate closely with Sales, Design, Architecture, Procurement, Site, and Accounts departments.
• Oversee full client onboarding post-booking.
• Maintain accurate client information, commitments, approvals, and project documentation.
• Communicate consistent project status updates to clients.
• Coordinate design approvals, material choices, and any change requests.
• Monitor payments, project milestones, and outstanding client actions.
• Respond to and resolve client complaints promptly.
• Arrange pre-handover inspections, address snagging issues, and manage final handover activities.
• Support post-sale services including warranty, AMC, and maintenance coordination.
• Ensure high standards of CRM data hygiene and client record accuracy.
• Develop lasting client relationships to foster repeat business and generate referrals.

Candidate Requirements

• Between three to six years' experience in CRM, real estate, construction, interior design, hospitality, or high-end customer service roles.
• Exceptional communication and interpersonal skills.
• Proven ability in follow-ups, coordination, and meticulous documentation.
• Highly organized with a process-driven approach.
• Experienced engaging with premium or high-value clientele.
• Proficient with CRM platforms, Excel or Google Sheets, and WhatsApp Business.
• Familiarity with Odoo, TeleCRM, or Basecamp is beneficial.
• Capable of managing several clients and projects autonomously.

Performance Indicators

Success will be measured by effective lead follow-up, client satisfaction, resolution of complaints, smooth project coordination, CRM data accuracy, quality of handover experience, and the generation of repeat and referral business.

Application Information

Applicants with relevant experience are encouraged to submit their updated résumés for consideration.