Customer Delivery Driver - Stretford Extra

About the Role

As the representative of Tesco when on the road, Customer Delivery Drivers visit customers' homes daily. This role extends beyond simple driving; it involves assisting people and providing excellent service with a positive attitude. The position is hands-on and physically active, offering varied shifts without repetition. While much of the work is done independently, a supportive team of managers and colleagues is available at the base when needed.

Job Duties

• Maintain cleanliness and organization of your van, trays, and workspace to ensure every customer's order arrives in perfect condition.
• Load the delivery van safely and perform all necessary checks to confirm the vehicle is roadworthy and dependable for delivering excellent service.
• Communicate clearly and kindly with customers regarding any order modifications, substitutions, or items nearing expiration, offering refunds when appropriate to ensure a smooth interaction.
• Handle all products responsibly, treating each order with care to maintain product quality and customer confidence.
• Deliver orders within the customer's allocated time window, offering friendly, natural service at the door to leave customers feeling valued and well supported.

Candidate Requirements

• Ability to build strong, positive relationships with colleagues to foster great team morale and offer the best customer service.
• Being warm, welcoming, and approachable with both customers and teammates.
• Adapt quickly to evolving customer needs and embrace changes both on the road and within the store environment.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least one year, with no more than three penalty points on your record.

Benefits and Perks

• Starting holiday allowance of 20 days plus one personal day, increasing to 22 days after one year, in addition to Bank Holidays.
• Flexible working options available from your first day.
• 10% discount with your Colleague Clubcard, increasing to 15% during pay-day weekends, with an additional card to share with family.
• Access to free wellbeing programs supporting mental, physical, and overall life health.
• Life insurance covering five times your pay and a recognized pension scheme with up to 7.5% matching contributions.
• Various benefits choices including discounts, shares, and cycle-to-work programs.
• Provided uniform and supportive policies for key life events.

About Tesco

Tesco aims to be every customer's preferred shopping method, serving customers, communities, and the planet better each day by acting responsibly and sustainably. The company values diversity, equity, and inclusion, allowing individuals to feel represented and authentic. Flexible working discussions are encouraged to accommodate personal life circumstances. Tesco holds the Disability Confident Leader accreditation, committed to an accessible and inclusive recruitment process with support available for candidates requiring accessibility accommodations.