Client Relationship Officer - Gambella

About Inkomoko

Inkomoko is dedicated to helping entrepreneurs grow their businesses, improving livelihoods, generating employment, and supporting thriving communities. Founded in 2012, it has served over 100,000 entrepreneurs including many refugee entrepreneurs across East and Central Africa. Recognized by the Financial Times in 2025 as the 8th fastest-growing company in Africa, Inkomoko combines training, consulting, finance access, and systemic market change initiatives. Currently, Inkomoko operates with over 800 staff in 50 offices spanning Chad, Ethiopia, Kenya, Rwanda, and South Sudan and aims to expand to three more countries by 2030, supporting over 550,000 entrepreneurs and managing a $30 million loan fund impacting 7 million lives.

Organizational Values

• Purpose: Focus on solution-oriented, high-quality work aiming to be a global leader.
• Achievement: Strive beyond previous limits.
• Improvement: Embrace humility and continuous growth through feedback.
• Bravery: Take risks, foster safety, compassion, and inclusivity.
• We Eat Goat: Celebrate success and support colleagues during challenges, embodying teamwork and solidarity.

Inkomoko embraces equal opportunity and actively encourages applications from refugees, women, and community representatives.

Role Overview and Responsibilities

The Client Relationship Officer (CRO) based in Gambella will manage a portfolio of clients, ensuring their needs are met efficiently and professionally. This role includes regular client engagement through interviews, responding to inquiries, resolving complaints, escalation handling, and delivering follow-ups to maintain strong client relations.

• Manage client portfolios ensuring timely support and satisfaction.
• Conduct client interviews to identify concerns and guarantee excellent service.
• Create presentations for potential clients to demonstrate Inkomoko’s support offerings.
• Keep clients informed about portfolio activities and achievements.
• Implement marketing strategies to expand the client base.
• Build and maintain customer relationship management practices.
• Handle customer support incidents and escalations effectively.
• Maintain comprehensive knowledge of Inkomoko's services for accurate communication.
• Analyze results to guide strategic adjustments.
• Lead client meetings and facilitate training sessions onsite.
• Utilize customer service tools and metrics to optimize support.
• Represent Inkomoko at community business forums and industry events.
• Collaborate with the investment team to deliver superior investment advice and services.
• Maintain organized client investment documentation.

Candidate Profile and Requirements

• Bachelor's degree in a related discipline required.
• At least four years of client-facing experience within Ethiopian financial institutions.
• Fluent verbal and written communication skills in English and local languages.
• Knowledge of micro-businesses and loan/savings products is advantageous.
• Exceptional customer service capabilities.
• Proficient with MS Excel and Word.
• Strong interpersonal, presentation, and organizational abilities.
• Ability to thrive in team-oriented and dynamic work environments.
• Critical thinking and problem-solving aptitude.
• Possess perseverance, integrity, and sound judgment.

Competencies

• Ability to relate effectively with diverse groups respecting varied cultures and communication styles.
• Proactive approach to achieving goals with forward planning and prioritization.
• Effective use of technology to enhance work efficiency.

Benefits

• Opportunity to work in a mission-driven, fast-growing social enterprise contributing to sustainable livelihoods in East and Central Africa.
• Competitive salary with potential performance bonuses.
• Dynamic, inclusive culture fostering professional growth.
• Access to diverse colleagues and inclusive organizational policies.
• Entrepreneurial work environment focused on innovation and social impact.
• Health insurance coverage for employees and dependents.
• Staff savings and provident fund plus favorable bank rates for long-term service.
• Generous leave policies including annual, parental, and sabbatical leave.

Application Details

Applications are encouraged from women, refugees, and representatives of diverse communities. Submission of a CV and a motivation statement is required. The application deadline is August 26, 2026. Employment will depend on satisfactory background checks and reference verification. Inkomoko adheres to ethical recruitment and misconduct disclosure standards.