Client Relationship Manager - Financial Services Industry

About Cognizant

Cognizant is a leading technology services and AI builder, dedicated to bridging AI investments with enterprise value by designing comprehensive AI solutions. With deep expertise in industry processes and engineering, we integrate an organization's unique context into technology to enhance human potential and deliver measurable results, keeping global enterprises competitive in a rapidly evolving landscape.

We have a strong footprint across the Asia Pacific region, including Australia, Singapore, Malaysia, India, Japan, China, Hong Kong, the UAE, Philippines, and Saudi Arabia. Our rapid growth in these markets offers dynamic opportunities. We seek innovative leaders dedicated to driving growth and innovation.

As part of Cognizant, you will experience a supportive, inclusive environment that values passion, integrity, and client partnership, empowering you to develop your career alongside forward-thinking colleagues.

Role Summary

The Client Relationship Manager (CRM) will manage a portfolio of existing clients while expanding new business within targeted growth sectors, with a primary focus on the Financial Services Industry (FSI). Success in this role involves securing large deals in assigned accounts and ensuring ongoing engagement expansion.

Key Responsibilities

• Lead key Banking, Financial Services and Insurance (BFS) accounts, managing them as profit-and-loss centers with responsibility for sustained growth.
• Oversee the end-to-end sales process collaboratively with internal stakeholders including Service Line Specialists, Client Partners, and Delivery Leads across both local and international accounts.
• Develop and continuously update comprehensive account plans, accurately record all activities and contacts in CRM (Winzone) and forecasting tools (UPLF), and work closely with teams locally and offshore.
• Generate demand within accounts by positioning Cognizant as a leader in AI solutions, identifying opportunities proactively through outreach, executive briefings, and targeted campaigns, in partnership with marketing and service lines.
• Effectively coordinate and communicate with all stakeholders, facilitating interactive discussions and meetings beyond email correspondence.

Performance Metrics

Performance will be judged based on revenue growth, total contract value, profit margins, and client satisfaction levels.

Required Qualifications and Experience

• At least 10 years in a quota-carrying sales role within a technology consulting or services company.
• Proven expertise in managing, retaining, and expanding client relationships within the BFS industry, including Wealth, Retail, Corporate, and Asset Management sectors.
• Strong familiarity with AI-driven innovations as they apply to both technology services and BFS domains.
• Established network and relationships with C-level executives and key decision-makers in Singapore's BFS sector.
• Exceptional strategic thinking, negotiation, communication, and facilitation skills with a strong capacity to plan and persevere.
• Track record of achieving business growth and securing substantial deals.
• Ability to operate effectively within large matrix organizations and to influence through knowledge and confidence.
• Experience leading multicultural, geographically diverse teams cooperatively towards shared objectives.

Additional Information

Cognizant embraces equal employment opportunities and inclusiveness across Asia Pacific. Selected candidates will be subject to background verification checks. This opportunity invites motivated professionals passionate about technological innovation and client success to join a forward-looking organization.