Operations Specialist Internship

Internship Overview

This internship spans 6 months, operating full time with a fixed schedule of five working days per week, Monday through Friday. The assigned shift is during night hours, specifically from 6:30 PM to 3:30 AM IST.

Role Summary

As an Operations Specialist intern within a US Mortgage domain, you will engage in various operational aspects following an introductory training phase. Your initial six-month assessment will evaluate your aptitudes to ascertain your optimal placement within one of the key operational teams: Processing, Underwriting, Closing, or Servicing. Collaboration is prioritized to align your duties with your strengths and interests.

Primary Responsibilities

• Collaborate closely with management to help develop and refine operational processes and workflows, offering constructive feedback for process enhancements.
• Engage in communication with onshore teams, brokers, loan officers, and other stakeholders to secure required loan information and documentation.
• Examine loan-related documents meticulously to ensure accuracy and completeness.
• Support underwriting functions by conducting loan data reviews adhering to prescribed standard operating procedures under the guidance of senior staff.
• Assist both business development and processing teams throughout the loan origination lifecycle.
• Conduct quality assurance checks to confirm compliance with operating standards.
• Identify opportunities for process optimization and propose effective solutions.
• Participate in targeted training initiatives aimed at fostering individual and team growth.
• Deliver excellent customer service by managing borrower inquiries and resolving issues professionally and efficiently.
• Perform additional administrative and operational tasks as necessary.

Who You Are

You are highly motivated, adaptable, intellectually curious, detail oriented, self-driven, and possess problem-solving skills. Being a swift learner and open-minded individual will enable you to thrive in this challenging environment. The organization emphasizes cultural fit and offers meaningful rewards beyond financial compensation, including a purposeful work experience and a strong sense of community.

Eligibility Criteria

• Candidates must be willing to commit to a full-time, in-office internship based in Hyderabad.
• Availability to start the internship between November 25 and November 26, 2026.
• Commitment to the entire 6-month duration.
• Demonstrated relevant skills and interests aligned with the role.

Qualifications and Skills

• Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
• Strong enthusiasm for gaining experience in the financial services sector.
• Excellent verbal and written communication skills.
• Tech-savviness with rapid adaptability to new software and systems.
• Capability to manage interactions with borrowers tactfully and professionally.

Additional Requirements

• Ability to comprehend complex systems and analyze relationships among diverse processes or information.
• Interest in recognizing patterns in data and making logical deductions based on findings.
• Preference for working systematically and in an organized manner.
• Eagerness to adopt and utilize modern applications and technological tools effectively.

Compensation and Benefits

• Monthly stipend of INR 30,000.
• Certificate of internship completion.
• Letter of recommendation upon successful completion.
• Work schedule of five days per week.

About the Company

Eighty20 Business Services Private Limited transforms offshore operations consulting through a focus on the Pareto Principle. The company identifies the most impactful individuals and processes that contribute disproportionately to organizational success. By investing in the growth of this select group, Eighty20 ensures exceptional client results driven by highly skilled and dedicated professionals.