Customer Service/Customer Support Internship
Institute of Management & Technical Studies
Noida, Uttar Pradesh, India · Full Time internship
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- Stipend
- Stipend: INR 4,000 – INR 5,000 / month
- Duration
- 3 months
- Start
- Immediately
- Openings
- 20
Applicants must be able to participate full-time onsite, start between October 5 and November 9, 2026, commit to three months of internship, and be residents of Noida. Women seeking to begin or resume their professional journey are also invited to apply.
- Work mode
- In office
- Resume
- Required to apply
About the internship
About the Internship
The internship involves managing important documentation processes for students enrolled in distance education programs. Interns will gather necessary documents, ensure quality and clarity of scanned copies, and conduct regular follow-ups via phone calls, WhatsApp, and email to collect any pending paperwork. Candidates are expected to handle over 80 calls daily, maintain detailed follow-up records, and consistently update documentation statuses. Professional and courteous communication with students is essential to support smooth documentation completion.
Key Responsibilities
- Collect and verify completeness of student documents.
- Ensure all documents are scanned clearly and legibly.
- Initiate persistent follow-ups on outstanding documents through calls, WhatsApp, and email.
- Make approximately 80+ calls each day, maintaining organized records of interactions.
- Communicate politely and professionally with students.
- Update documentation progress regularly to meet timelines.
Skill Requirements
- Strong communication and interpersonal abilities.
- Professional and courteous phone etiquette.
- Comfortable with conducting phone follow-ups with students.
- Familiarity with email, WhatsApp, and spreadsheet software like MS Excel or Google Sheets.
- Capacity to meet daily targets and efficiently manage follow-ups.
Who Can Apply
This internship is open primarily to candidates from Noida who can dedicate full-time hours on-site. Applicants must be ready to commence between October 5 and November 9, 2026, and commit to a three-month duration. Candidates with relevant communication and organizational skills are preferred, and women aiming to start or restart their careers are encouraged to apply.
Additional Details
- Monthly stipend ranges from INR 4000 to 5000.
- Benefits include an internship certificate, flexible working hours, and a casual dress code.
About the Company
Institute of Management & Technical Studies (IMTS) Distance Education, founded in 2001, is an autonomous institute dedicated to supporting distance learning. By serving as a counseling and guidance hub for multiple distance education universities, IMTS aims to make education accessible for all, removing barriers created by financial, geographical, or time constraints. Their programs allow students to complete coursework, assignments, and projects remotely, enabling them to study and work simultaneously with reduced financial pressure.