Field Support Representative

Role Overview

Join IDEXX's growing team as a veterinary-focused field support representative based in Christchurch, responsible for covering regions across both the South Island and parts of the North Island. This role blends technical acumen, educational outreach, and relationship management to assist veterinary clinics in maximizing the benefits of IDEXX's diagnostic products and services.

Key Responsibilities

• Install and provide ongoing support for IDEXX diagnostic devices and services within veterinary clinics.
• Deliver onboarding, training, and educational sessions tailored to veterinary clinic staff.
• Diagnose and resolve hardware and software issues, guiding customers to optimal solutions.
• Foster and maintain strong, long-lasting relationships with veterinary professionals and their teams.
• Collaborate closely with commercial departments and internal support to ensure exceptional customer experiences.
• Advocate for IDEXX's products and services to enhance client satisfaction, loyalty, and clinical success.
• Travel extensively, up to 85% within the assigned territory for on-site customer support.

Candidate Profile

• Possesses qualifications in Veterinary Nursing or a related scientific field.
• Experienced in the veterinary domain, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or similar veterinary leadership position.
• Exemplary communication skills, adaptable to various audiences both verbally and in written form.
• Effective in organization, prioritization, and managing time efficiently.
• Proficient in technical support and resolve customer troubleshooting challenges.
• Comfortable and skilled in conducting training and educational programs for diverse groups.
• Demonstrated problem-solving abilities, including researching complex issues.
• A team-oriented collaborator, adept at building strong internal and external partnerships.
• Knowledgeable about veterinary medicine, clinic operations, or diagnostic workflows.
• Willing and able to undertake substantial travel, often independently, across a wide geographic region.
• Holding a Certificate IV in Training & Assessment or equivalent is considered advantageous.

Benefits and Culture

• Meaningful contribution to animal health by supporting veterinary professionals in delivering superior patient care.
• Opportunity to expand your veterinary leadership experience in a dynamic field-based role.
• Provision of a fully serviced company vehicle.
• Chance for personal career growth within IDEXX through a customer-facing position.
• Access to cutting-edge diagnostic technologies and solutions within the veterinary industry.
• Membership in a collaborative, performance-driven team environment.
• Career advancement opportunities in a global organization known for internal promotion and investment in its workforce.
• Recognition programs celebrating achievements and supporting peer appreciation.
• Paid parental leave to support family life milestones.
• Health insurance subsidies and wellness benefits, including free wellness initiatives, fitness reimbursements, and paid volunteer days.
• Additional employee perks such as an annual $500 allowance towards pet diagnostic testing and a pet-friendly workplace atmosphere.
• Tenure rewards including extra leave and bonuses upon reaching key career milestones.
• Competitive remuneration package complemented by incentives and benefits within a purpose-driven, cooperative environment.

About IDEXX

IDEXX is a global innovator since 1983, focused on enhancing pet health, water safety, and livestock disease prevention through diagnostic and software advancements. Serving customers in over 175 countries, the company fosters a culture of learning, challenge, and discovery. IDEXX supports its workforce with competitive pay, benefits, and rewarding work contributing to tangible global impact. The company strongly values diversity and equal opportunity for all individuals, promoting inclusion across gender, ethnicity, ability, age, and other protected categories.