ERIC DSOUZA

About

Dedicated L1 Support Specialist with around 2 years of experience supporting global customers in an enterprise environment. Skilled in troubleshooting, incident management, Salesforce case handling, and delivering high-quality customer support across chat and email.

Experience

• Junior Associate Operations (L1 Support Specialist)
  UnifyCX (Glowtouch Technologies)
  Aug 2024 – Apr 2026

Education

• BCA
  Sri Mahaveera College, Moodabidri
  Computer Applications · Oct 2021 – Jun 2024

Skills

• Linux
• Windows
• Case Management
• Microsoft Office
• Excel
• Outlook
• DNS configuration
• Web Hosting
• Incident Tracking
• Google Workspace Configuration
• Domain Management
• Email Hosting
• Website Troubleshooting
• Salesforce Service Console

Projects

• Weebly
  Weebly

  Provided technical support for website creation, template customization, content updates, publishing, DNS pointing, and website accessibility troubleshooting.

• Creative Mail and Constant Contact Email Marketing Builder
  Constant Contact

  Designed and managed email campaigns using a template-based editor, including bulk email sending and customization of content, layout, and formatting.

• Website Builder
  HTML, CSS, SQL

  Supported an online website builder platform by assisting customers in creating and modifying websites, troubleshooting layout issues, and validating/updating backend data.

🗣️ Languages

• English · Professional
• Kannada · Intermediate
• Hindi · Intermediate
• Tulu · Intermediate
• Konkani · Native

⚽ Extracurricular activities

• NGO Web Infrastructure

  Delivered an end-to-end website build for an environmental NGO, focusing on functional design and secure content structure.

• Event Management Platform

  Developed a full-stack website for an event company, ensuring mobile responsiveness and optimized user experience.