Ayesha Iman

About

Results-driven healthcare professional with experience in customer service, healthcare operations, medical documentation, and cross-functional collaboration. Known for attention to detail, problem-solving, and delivering accurate, efficient support in clinical and administrative settings.

Experience

• M&R Customer Experience Agent
  UnitedHealthcare (UHC)
• ICU Staff Nurse
• Clinical Assistant
• Front Office Executive

Education

• Bachelor of Science in Nursing
  Indian Academy College of Nursing
  Nursing · 2019 – 2023
• Pre-University Course
  St. Anne’s PU College
  Science · 2016 – 2018

Skills

• Communication
• Attention to Detail
• Data entry
• Quality Assurance
• Medical Terminology
• Root Cause Analysis
• CRM
• Customer Service
• Record Management
• Excel
• Call Handling
• Issue Resolution
• Healthcare operations
• Chat Support
• Escalation Management
• Claims Processing
• Email Support
• Insurance Verification
• Customer Experience
• Patient Registration
• Medical Billing
• Ehr
• Emr
• Member Services