Waiter

About Radisson Hotel Group

Radisson Hotel Group ranks among the world's leading hotel chains, boasting over ten unique brands and operating more than 1,460 hotels across upwards of 95 countries. At the heart of their service philosophy is the mantra "Every Moment Matters," which is embodied by their signature "Yes I Can!" approach to guest service.

The group's success is driven by their people, who are dedicated 'Moment Makers'. This culture nurtures an environment where employees are empowered to perform at their best, anytime and anywhere, ensuring every guest interaction is meaningful.

Job Overview and Duties

• Deliver exceptional and attentive service to guests, creating a warm and professional dining atmosphere.
• Welcome and seat guests courteously, provide assistance with menus, and share detailed knowledge about available food and beverages.
• Accurately record and process food and beverage orders while ensuring all guest preferences are clearly conveyed.
• Serve dishes and drinks promptly and professionally, adhering to hotel service standards.
• Maintain in-depth understanding of the menu, including ingredients, preparation styles, allergen information, and daily specials.
• Work to ensure each guest enjoys a personalized and positive dining experience.
• Address guest questions, requests, and complaints with professionalism, escalating when necessary.
• Collaborate closely with kitchen, bar, hostess, and management teams to facilitate smooth operations.
• Monitor guest satisfaction during meals and respond proactively to any additional needs.
• Keep the dining area clean, organized, and visually appealing throughout service.
• Handle multitasking efficiently, especially during busy periods.
• Strictly follow all health, safety, hygiene, and food safety regulations.
• Maintain a polished appearance and positive, friendly attitude when interacting with guests and coworkers.
• Support sales initiatives by recommending food, beverages, promotions, and specials to enhance guest experience and increase revenue.
• Carry out opening and closing responsibilities, including table setup, side-station preparation, clearing, and maintaining service quality.

Qualifications and Skills

• Minimum of 1 to 2 years’ experience as a waiter or waitress within a 4- or 5-star hotel, upscale restaurant, or reputable hospitality setting.
• Diploma or certificate in hospitality, hotel management, or related field preferred.
• Strong customer service aptitude with excellent guest interaction capabilities.
• Solid understanding of food and beverage service standards and proper dining etiquette.
• Effective communication and interpersonal skills, confident engaging with guests.
• Fluency in English is required; proficiency in additional languages, particularly Arabic, is advantageous.
• Capability to perform well under high-volume, fast-paced work environments.
• Excellent teamwork skills, working seamlessly with kitchen, bar, food and beverage, and management units.
• Well-versed in menu compositions, ingredients, allergens, and food safety procedures.
• Ability to professionally manage guest inquiries, feedback, and concerns.
• Keen attention to detail in handling orders to ensure accuracy.
• Comprehensive knowledge of health, hygiene, and food safety regulations.
• Professionally groomed, confident, and friendly demeanor.
• Flexible availability for shifts including weekends, holidays, and extended hours as necessitated by business demands.
• Positive, proactive mindset and a strong commitment to delivering outstanding guest service.

Additional Information

Why work with Radisson Hotel Group?

• Be part of a team committed to crafting memorable hospitality experiences where your "Yes I Can!" spirit can flourish.
• Access substantial career development opportunities with learning and growth support regardless of your background or experience.
• Experience a supportive, inclusive, and dynamic workplace culture that values diversity and fosters a sense of belonging through employee resource groups and inclusion strategies.
• Contribute your ideas and energy to make a meaningful impact within hospitality, your community, and beyond.
• Enjoy exclusive global benefits, including special hotel rates worldwide and local rewards tailored to your location, enhancing your overall employment experience.

Radisson Hotel Group encourages applications from individuals of all backgrounds and abilities and is committed to making accommodations during recruitment processes as needed.