Program and Project Manager - US Healthcare

About ThoughtFocus

ThoughtFocus is a technology-driven company that partners with forward-thinking organizations primarily in financial services and manufacturing to accelerate their growth and innovation. Employing over 2,300 professionals across five countries, ThoughtFocus is committed to delivering tailored solutions that unlock competitive advantages through cutting-edge technologies such as AI, machine learning, automation, and cloud computing. The company culture emphasizes core values including integrity, empathy, accountability, perseverance, and happiness, fostering an environment of independent thought, collaboration, and continuous growth.

Key Responsibilities

• Oversee multiple projects and programs from the start through to their successful conclusion.
• Develop and maintain project communication strategies, organize meetings, and provide timely and precise status updates.
• Keep project sponsors, owners, and senior executives informed regarding progress, risks, challenges, decisions, and budget conditions.
• Manage project scope, timelines, milestones, dependencies, and overall health of projects.
• Collaborate with Product/Project Owners to clearly define, document, and control project scope.
• Handle budgeting, cost tracking, ROI assessments, and work closely with Finance to ensure value realization.
• Identify, evaluate, and mitigate risks, issues, and dependencies proactively.
• Lead cross-functional teams and allocate resources to meet project deadlines efficiently.
• Create and maintain essential project documentation such as charters, Statements of Work, quality and communication plans, RAID logs, and status reports.
• Oversee resource allocation and capacity planning aligned with project priorities.
• Assist executive leadership in conveying strategy and prioritizing key enterprise programs.
• Prepare concise, high-impact presentations for executives summarizing progress, risks, decisions, and business outcomes.
• Serve as an effective intermediary among internal teams, clients, vendors, and stakeholders.
• Foster teamwork and influence stakeholders positively, even in matrix organizations without direct authority.
• Remove impediments and escalate critical issues when necessary.
• Conduct quality assurance reviews to ensure project deliverables and documentation comply with standards.
• Advocate for customer needs, focusing on client satisfaction and patient safety.
• Maintain flexibility and a problem-solving mindset under pressure and shifting priorities.
• Assign tasks effectively according to team member skills, workloads, and availability.

Required Skills & Qualifications

• Demonstrated experience within the US healthcare sector is essential.
• Robust expertise in project and program management.
• Proven ability to manage several projects and priorities simultaneously.
• Excellent stakeholder engagement and executive communication capabilities.
• Strong skills in written, verbal, and presentation communications.
• Competence in project planning, scheduling, budget management, and financial oversight.
• Practical knowledge of managing risks, issues, dependencies, actions, and decisions.
• Ability to influence outcomes without formal authority.
• Strong analytical thinking, problem-solving, and decisive decision-making.
• Experience operating in complex, ambiguous, and matrixed organizational structures.
• Excellent leadership, delegation, and team management abilities.
• Skills in defining and improving business processes and operationalizing them.
• Highly organized with proven capability to prioritize and meet deadlines.
• Ability to effectively convey complex information to a variety of technical and non-technical audiences.
• Customer-centric mindset with an emphasis on patient safety and healthcare business understanding.
• Experience collaborating with vendors and cross-functional teams.

Preferred Experience

• Background in managing large-scale healthcare initiatives at an enterprise level.
• Skilled in creating executive dashboards and presentations.
• Familiarity with project management methodologies and relevant tools.
• Experience managing relationships with vendors, partners, and client stakeholders.
• PMP or an equivalent project or program management certification is desirable.