Enterprise Applications Centre of Excellence Director

About the Role

This permanent full-time position is based in CityWest, Dublin, Ireland, or Derby, UK. The Enterprise Applications Centre of Excellence (CoE) Director is responsible for platform ownership distinct from ERP program delivery leadership. This role shapes how Microsoft Dynamics 365 and the broader enterprise applications portfolio are utilized uniformly across the Uniphar Group. The focus is to drive adoption, execute change management, oversee the continuous improvement backlog, and manage the platform's long-term roadmap beyond initial deployments. The role requires collaboration with the ERP program team but primarily focuses on establishing enterprise applications as a competitive advantage for the organization.

Key Responsibilities

• Establish, design, and lead the Uniphar Enterprise Applications CoE, including defining its operational model, team structure, and processes.
• Recruit and manage a high-performing team with functional, technical, and change management expertise.
• Clarify relationships and handovers between CoE, divisional IT leads, and the ERP program team.
• Promote continuous improvement culture, shared learning, and knowledge management among Enterprise Applications practitioners, especially in Dynamics 365.
• Establish and enforce governance frameworks for Microsoft Dynamics 365 platform including standards for configuration, change control, release management, and platform oversight.
• Ensure uniform standards and consistency across the entire group, including newly acquired businesses.
• Lead an enterprise applications governance forum for senior stakeholders to monitor platform health, priorities, risks, and roadmap decisions.
• Drive adoption strategies covering training, enablement, communications, and business change related to Enterprise Applications.
• Define and measure platform value metrics such as adoption rates, process efficiency, data quality, and business outcomes.
• Collaborate with business leaders and finance to highlight platform impact and support investment cases.
• Ensure end-users have necessary skills, support, and confidence to use the platform effectively.
• Manage the continuous improvement backlog prioritizing divisional requests, strategic goals, and platform integrity.
• Oversee Microsoft's Dynamics 365 release cycles and assess impacts on platform configuration and operations.
• Work alongside Group Technology architecture to align Dynamics 365 evolution with enterprise technology strategy.
• Explore opportunities to extend Dynamics 365 capabilities, including Power Platform, Copilot for Finance & Operations, and integrated analytics for added value.
• Own enterprise data governance including master data standards, data quality controls, and financial/operational data integrity within Dynamics 365 and connected systems.
• Maintain Dynamics 365 as the authoritative system of record and oversee integrations with related systems.
• Partner with Group Data and Analytics to ensure enterprise application data is reliable, accessible, and well-governed for reporting and AI initiatives.
• Manage relationships with Microsoft concerning Dynamics 365 licensing, roadmap, and support escalation.
• Supervise implementation partners and managed service providers supporting the enterprise application suite.
• Maximize value derived from Microsoft licensing and support agreements leveraging group commercial frameworks as applicable.

Qualifications and Experience

• Over 12 years of experience in enterprise applications or ERP-related roles, including minimum 5 years in senior leadership or platform ownership positions.
• Comprehensive hands-on knowledge of Microsoft Dynamics 365 Finance & Operations or Business Central, with expertise in design, governance, and continuous improvement at scale; familiarity with Microsoft Power Platform integrations and D365 reporting tools.
• Proven experience establishing or leading a Centre of Excellence or comparable governance function.
• Successful track record in driving enterprise applications adoption and extracting measurable value within complex, multi-entity or multi-country organizations.
• Experience collaborating with major ERP implementation programs, accountable for post-go-live governance and adoption.
• Expertise in change management, business readiness, and senior stakeholder engagement.
• Familiarity with Azure DevOps for Dynamics 365 ALM, including CI/CD pipelines and release management.
• Sound knowledge of enterprise data architecture, master data management, integration middleware like Azure Integration Services, Logic Apps, and Dataverse.
• Understanding of broader enterprise applications landscape covering CRM, HR/HCM, finance, EPM, and service management platforms and their integration with core ERP systems.
• Degree in IT, Business, Finance or related field; professional certifications in Microsoft Dynamics 365 preferred.

About Uniphar Group

Uniphar Group is a fast-growing global healthcare service provider originating from Ireland. Since its 2019 IPO, Uniphar has expanded organically and through acquisitions, growing presence in Ireland, UK, Netherlands, Nordics, USA, and Australia. The group employs over 3000 people and partners with more than 200 leading pharmaco-medical manufacturers. Uniphar operates in three divisions: Supply Chain & Retail; Commercial & Clinical MedTech/Pharma; and Product Access.

Equal Opportunity Statement

Uniphar is an equal opportunity employer welcoming applications from all qualified individuals.