Assistant Manager - Housekeeping

Job Summary

This entry-level management role is responsible for overseeing the daily functions of Housekeeping, Recreation/Health Club, and Laundry departments, if available. The position leads and supervises staff to clean and maintain guestrooms and public areas, ensuring inspections are completed and appropriate corrective actions are taken. Additionally, it supports guest and staff satisfaction while managing operational budgets.

Candidate Profile

• High school diploma or GED with at least 2 years' experience in housekeeping or a related professional field, OR
• A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline, with no prior work experience required.

Core Responsibilities

• Maintain up-to-date knowledge of OSHA regulations relevant to housekeeping operations.
• Manage procedures for lost and found items.
• Coordinate room cleaning schedules based on immediate and prospective check-outs or discharges.
• Manage inventory to ensure sufficient housekeeping supplies.
• Ensure timely and effective communication of guest room statuses to the Front Desk.
• Collaborate with Engineering on guest room maintenance issues.
• Adhere to and enforce loss prevention policies and procedures.
• Ensure staff have proper supplies, equipment, and uniforms.
• Oversee daily shift operations ensuring housekeeping policies, standards, and procedures are followed.
• Assist in supervisory inspections of guestrooms and public areas.
• Manage linen inventory and guest supplies; support supply ordering.
• Act in the absence of the Director of Services or Housekeeping Manager to supervise all housekeeping functions.

Customer Service Excellence

• Address guest concerns and complaints promptly, seeking higher-level assistance when necessary.
• Review guest feedback and satisfaction metrics with the team.
• Empower team members to deliver outstanding customer service within guidelines.

Human Resources Activities

• Support training programs for new and existing employees.
• Participate in investigations related to employee incidents.
• Set and communicate clear performance expectations consistent with job roles.
• Coach, counsel, and motivate employees to improve performance.
• Manage payroll processes.
• Monitor employee service behaviors and provide constructive feedback.
• Optimize staffing levels to meet guest service, operational, and financial goals.
• Communicate operational priorities to staff and confirm understanding.
• Assist in recruiting and hiring within the housekeeping team.
• Enforce progressive disciplinary measures as necessary.
• Use labor management systems to schedule staff and track attendance effectively.
• Supervise daily housekeeping workflows, including staff assignments.
• Lead by example in guest relations and service quality.
• Contribute to employee performance evaluations by providing feedback as required.

Additional Information

Job Number: 26105819

Category: Housekeeping & Laundry

Location: West Bay, Doha, Qatar (14435)

Schedule: Full Time

Position Type: Management

The employer is committed to equal opportunity employment, fostering an inclusive environment valuing diverse backgrounds, cultures, and talents, and prohibits discrimination on any legally protected basis.

About the Company

St. Regis Hotels & Resorts blends timeless elegance with innovative spirit, offering unique experiences across over 50 luxury properties worldwide. The brand is renowned for exceptional service characterized by a classic sophistication balanced with modern sensibility and signature butler service. Joining St. Regis means becoming part of a prestigious hospitality group under Marriott International, where employees are encouraged to perform at their best and pursue meaningful careers with a global team.