Sales Assistant - B2B

About Bafleh Jewellery

Bafleh Jewellery, established in 1992, is a prominent wholesale and retail jewellery firm based in the UAE. Renowned for its extensive presence in regional and global markets, the company specializes in crafting and distributing 18kt, 21kt, and 22kt gold and diamond jewellery, alongside loose and certified diamonds. It offers a diverse catalogue featuring both traditional and modern designs. Operating from multiple offices in the Gold Center building, the company supplies to clients throughout the Middle East, Africa, Europe, the U.K., America, and Australia. With its strategic retail expansion, Bafleh Jewellery now manages 11 showrooms across the UAE, including nine in Dubai and two in Sharjah. A commitment to understanding client requirements, delivering quality products, and fostering lasting partnerships drives its ongoing success.

Role Overview

The position of Sales Assistant – B2B is a full-time, onsite role in Dubai focused on supporting wholesale and corporate clientele. Key responsibilities include assisting the sales team by processing orders, preparing quotations and invoices, and keeping detailed client and product records. The role demands prompt response to client inquiries, showcasing product options, and liaising with inventory and logistics teams to secure timely delivery schedules. Additionally, the assistant will oversee payment follow-ups and ensure documentation is complete. Responsibilities extend to compiling sales reports, aiding business development efforts, and maintaining robust relationships with B2B customers both regionally and internationally. Collaboration with various internal departments is essential to uphold smooth operations and consistent service excellence.

Qualifications

• Strong interpersonal and customer service skills to develop and sustain professional B2B client relations.
• Effective verbal and written communication abilities to handle client correspondence and internal communication.
• Sales aptitude with a foundational knowledge of wholesale or B2B sales processes, preferably in jewellery, luxury goods, or similar industries.
• Organizational capability to accurately manage orders, documentation, scheduling, and follow-ups.
• Experience within jewellery retail or wholesale sectors, plus proficiency in MS Office, CRM, or ERP tools is advantageous.
• Readiness to work onsite in Dubai within a dynamic, multicultural setting and fluency in English; knowledge of Arabic or Hindi is an added benefit.
• Minimum education requirement is a high school diploma; a diploma or degree in Business, Marketing, or related disciplines is preferred.