Learning & Development Coordinator

About Lendi Group

Lendi Group is a leading digital business transforming the property journey end to end. The company operates Lendi, Australia’s first and top-ranked digital mortgage brand, along with the well-known Aussie franchise. Supported by a proprietary AI-powered platform, a nationwide broker network, retail stores, buyer’s agents, property search tools and conveyancing, the business helps customers move through every stage of the home buying and ownership process with greater confidence. Its loan book exceeds $100 billion, and it was recognised as Australia’s Aggregator of the Year for 2024.

Lendi Group also describes itself as a workplace driven by innovation, collaboration, impact, and development, with an ambition to become AI-native by June 2026.

About the Role

The Learning & Development Coordinator is responsible for creating and delivering learning experiences that are engaging, practical, scalable, and aligned to business needs across the organisation. Reporting to the Learning & Capability Delivery Team Lead, this role helps lift capability across operations, customer, product, and distribution teams.

The position places strong emphasis on user experience, innovation, and ensuring all learning content supports business goals while meeting compliance obligations.

Key Responsibilities

• Develop trusted working relationships with stakeholders across the business, especially Learning & Capability, Operations, and related teams, to deliver effective learning outcomes.
• Design, build, and deliver learning programs in both virtual and in-person settings, including session plans, digital learning modules, video content, assessments, and learner support materials.
• Adapt training solutions to suit learner requirements, operational realities, and business priorities so that the content remains usable, accessible, and practical.
• Explain complex ideas in a clear way and help create a learning environment that is inclusive, engaging, and psychologically safe.
• Use learning systems, reporting, and feedback to measure learner impact, improve training effectiveness, and enhance the overall learning experience.
• Support compulsory, compliance, and risk-related training by keeping materials accurate, current, properly documented, and ready for audit review.
• Bring in creative learning techniques such as microlearning, gamification, video, and new technologies to improve engagement and retention.
• Maintain high-quality learning assets that are brand-consistent, accessible, commercially sound, and delivered on time.
• Work with tools and platforms such as Articulate, Vyond, Biteable, Venngage, LMS systems, MS Suite, Confluence, Jira, and Slack to create and manage learning content.

Requirements

• Strong capability in facilitating both face-to-face and online learning sessions.
• Demonstrated experience identifying learning needs and turning them into engaging, practical training solutions.
• Experience creating and delivering a variety of learning formats, including digital resources and instructor-led sessions.
• Ability to use data, learner feedback, and training insights to improve outcomes and learning effectiveness.
• Excellent communication and stakeholder management skills, with the ability to build productive relationships across teams.
• Comfort with learning design tools, digital content platforms, and changing technology environments.
• Highly organised, adaptable, and confident operating in a fast-moving workplace.
• Advantageous experience in financial services, lending, or other regulated and fast-paced environments.
• Exposure to change management, agile ways of working, or continuous improvement practices is desirable.

Additional Information

• Lendi Group has teams operating across Australia and the Philippines.
• The business promotes a vibrant, relaxed, yet professional workplace culture.
• Hybrid working is offered to support balance between work and personal life while still encouraging connection and collaboration.
• Employees have access to a wellbeing program with 24/7 support, including medical, mental health, and financial wellbeing services.
• Primary carers can receive 18 to 26 weeks of paid parental leave, while secondary carers can access up to 4 weeks.
• After 3 years of service, employees become eligible for an extra week of Loyalty Leave each year.
• Wellness initiatives place a strong emphasis on psychological safety.
• The company is committed to diversity, inclusion, and building a workforce that reflects the wider community.
• Lendi Group’s culture is shaped by three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.
• Candidates are encouraged to apply even if they do not meet every listed skill.

Why This Role Stands Out

• Opportunity to work on meaningful learning initiatives that support capability uplift across the business.
• Exposure to innovative learning methods and modern digital tools.
• Chance to collaborate with some of the brightest minds in fintech, financial services, and strategy.
• A role with visible impact on both the organisation and customer experience.