IT Support Specialist

About University of Doha for Science & Technology

Established by Emiri Decision No13 of 2022, the University of Doha for Science and Technology (UDST) is Qatar's pioneering national university focusing on applied, technical, and professional education. UDST offers over 70 programs including bachelor's, master's degrees, diplomas, and certificates across five colleges: Business; Computing and Information Technology; Engineering and Technology; Health Sciences; and General Education, alongside specialized training centers for individuals and companies. With more than 700 staff members and over 8,000 students, UDST emphasizes student-centered learning implemented through modern facilities and experienced faculty dedicated to nurturing skills that align with Qatar's human, social, and economic development objectives.

Role Responsibilities

• Diagnose and resolve hardware and software problems reported via Helpdesk tickets or directly by students, instructors, and staff to ensure uninterrupted IT services.
• Collaborate closely with the IT Helpdesk Specialist to understand and respond effectively to end-user requests and issues.
• Consult with users to identify and address hardware, software, or system-related problems.
• Manage issue resolution prioritizing urgency, guided by the IT Support Supervisor's instructions.
• Assist in software installations, upgrades, system configurations, and implementing file backup processes when required.
• Recognize recurring IT problems and contribute to ongoing service improvements.
• Apply timely updates and patches to computer applications to maintain service continuity.
• Aid in the design, development, and deployment of new systems and technologies tailored to meet the needs across various UDST departments.
• Maintain and update existing IT systems to support academic and administrative functions effectively.
• Address technology project requirements to facilitate successful project completion.
• Help prepare cost-benefit analysis reports regarding technology upgrades; ensure correct prioritization of equipment and software acquisitions.
• Support the establishment and enhancement of standardized quality control processes for technology troubleshooting to enable swift resolution of issues within classrooms, labs, and offices.
• Stay informed about the latest technology trends to recommend and adopt best practices at UDST.
• Perform additional job-related duties as assigned.

Qualifications and Requirements

• Bachelor’s degree in Information Technology or a closely related discipline is mandatory.
• At least 5 years of practical experience in IT or similar roles.
• Proficiency in both written and spoken English.
• Arabic fluency, written and spoken, is preferred but not required.